Help Me

Hello, My name is Ryan. On May 1st, 2017, My XBL account Boost Chakra was banned from XBL for staff impersonation. During the time that this ban was enforced against me, I have been on vacation Since April 1st, 2017. Once I came back home & seen the ban
on my account, I completely panicked. I go to the Enforcement History & not only see my ban, but also an Communication suspension that was enforced April 16th I believe. I put in a Case Review and explained my entire story in 500 characters that XBLPET has
gave me. A day or 2 later, the decision was upheld. I was never given a call or at least an email to submit some type of contact info that they could use so I can talk to the over the phone. On May 5th, 2017, I got in contact with a XBL support member who
helped me refund 2 purchases on my account in the last month time frame due to the fact that I can't play the games. Now after I told her the situation, she started looking into my account and saw that it was compromised during the time I was on vacation.
She gave me internet providers and also told me that there are IP Addresses on my account that can prove my innocence. I have been respectful with each and every support member and all I ask is that someone get in contact with me via Phone [Mod Removed
- Do not post personal information on these public forums. See
Forum Guidelines.] so we can discuss the problem and also take a further look into my account so I can get it back. This is something I would highly appreciate because I have been a loyal customer to Xbox since 2001. Thank so much for taking the
time out your day to read my message and I hope you enjoy the rest of your day.

:)

 

Help. Me.

I have so many problems with this thing.


1. Multiplayer on games

-Rocket League: Matchmaking works, but when I join a party or someone joins mine, we can't play games together, it doesn't show their car, and it always says: "player currently unavailable for trading."

-Halo MCC: Can't join a single game. Period. I know that people play it too. See constant multiplayer clips in the game hub.

-For honor: When i had the beta, I couldn't join an online game at all. When friends invited me to play or I invited them, it wouldn't work either. I know it wasn't a problem with the game since literally no one else had this problem, including my friends.


2. Games with Gold

Xbox one games download and play fine. But 360 games are different. Whenever i try to download a free 360 game from my xbox one, it says, go to xbox.com. When i try to download it from there, it says unable to make purchase. I have billing set up too. I know you can get these without a 360, since i have seen lots of videos, tutorials of people doing it.


3. Game sharing

Whenever i try to game share with someone, it won't work, I seem to be the only one with this problem too. I download their account, sign in, make it the home xbox, install a game, but when i try to play it, on their account, my account, whatever, it always says, do you own this game or app?

 

Help. Me.

This sounds weird, like there might be some problems with your internet connection.
What router do you have? Do you know the speed of your connection? Maybe it is able to connect, but it wait too much for the server to respond and it just don't work.

 

Pretty sure you've been answered before & were asked not to post personal info on the forums.The enforcement team do not use the forums.

They do not speak to people over the phone.

Support should not have given you refunds due to your account being banned & if they think your account was compromised they should of opened an unauthorised access case.

You would need to contact them again & ask them to open a unauthorised access case.

 

Yeah,you were answered here
https://forums.xbox.com/en-GB/thread/d1388309-d8e4-4025-af46-f19e2db5deb3

Please do not make duplicate threads asking the same question.