help me xbox team

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please check to see if your suscription purchase is listed in your order history via this website

https://account.microsoft.com/billing/orders

If you can't see it, make sure you choose the "All Available" filter and that you're logged into the correct account.

Please let me know if you manage to locate the purchase with the status "Completed"

In addition, check if your subscription is active here

https://account.microsoft.com/services

If everything seems to be in order, please verify that your PC's region, time zone and date are set correctly, and make sure you are using the same account on the Microsoft Store and the Xbox app.

Best regards!

Hi

All you can do is request a case review at the the
Xbox Enforcement web site, nobody outside of this team can help with your problem.

The enforcement team does not use the forums. Not all suspensions are eligible for a case review. There is nothing else you can do and no other way to contact them.

The enforcement team does not use the forums. You'll need to wait for their response to your case review.

welp i just got the results back and they kept their decision and its really dumb since i did absolutely nothing to get banned

Greetings, vxTwOxTough. Very sorry to hear you are experiencing harassment from another user. Luckily there are resources available to you as Hassasinade and ngocphi have posted. We take reports of this nature very seriously and reporting the user via your
console will make sure the situation is investigated by Enforcement.



I do want to stress that if you feel that your personal safety is threatened you can always get in touch with your local law enforcement about the issue as well.



Let us know if you have any further questions.