Help me with deposit, please

Hello PlayeerOnLine,

Since Colombia is not a valid Rewards region, we cannot complete a deposit into your account. Your deposit is failing since the only payment account on your Microsoft Account is associated with the COP currency. You would need to create a Microsoft Payment
Account associated with the US region. This is mentioned in the FAQ:

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?



In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

Hi gang

Can somebody please help me deposit my reward points before they disappear.

Thanks

Hello BIGBENx69,

As we responded in your previous thread at (https://forums.xbox.com/en-US/thread/52661f37-e743-4fa9-81b2-c57d705968d8), this is a database issue. Unfortunately, since
that database does not lie within our program, we cannot make any adjustments to the information contained within it. We have escalated this issue to the relevant team, but at the time of this post have not yet received a resolution from the assigned team.
Again, we apologize for the inconvenience.

Credits are scheduled for deposit based on when you get to 5,000 pending credits. Generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the
next month.

i have 6,027 reward credits that haven't been deposited i thought they went into your account on the 15th and 30th of every month please can you help me.