Help me (subscription)

Discus and support Help me (subscription) in XBoX on Consoles to solve the problem; My son is connected to a family account with gold pass. The problem is only I get it, Not him. He cant play gold games on his computer or anything. I... Discussion in 'XBoX on Consoles' started by Blockster SMMC, Jun 7, 2018.

  1. Blockster SMMC
    Blockster SMMC Guest

    Help me (subscription)


    My son is connected to a family account with gold pass. The problem is only I get it, Not him. He cant play gold games on his computer or anything. I have to buy them on my account. How do I change this?

    :)
     
    Blockster SMMC, Jun 7, 2018
    #1
  2. Gotic Morsa
    Gotic Morsa Guest
    Help me with my subscription

    On the 16th of this month I enter a gold subscription for 3 months but today when I enter my X-box 360 it marks me that I need a subscription, check and mark me that expires in September, What can I do?
     
    Gotic Morsa, Jun 7, 2018
    #2
  3. Roldog2359
    Roldog2359 Guest
    Help. Me.

    I have so many problems with this thing.


    1. Multiplayer on games

    -Rocket League: Matchmaking works, but when I join a party or someone joins mine, we can't play games together, it doesn't show their car, and it always says: "player currently unavailable for trading."

    -Halo MCC: Can't join a single game. Period. I know that people play it too. See constant multiplayer clips in the game hub.

    -For honor: When i had the beta, I couldn't join an online game at all. When friends invited me to play or I invited them, it wouldn't work either. I know it wasn't a problem with the game since literally no one else had this problem, including my friends.


    2. Games with Gold

    Xbox one games download and play fine. But 360 games are different. Whenever i try to download a free 360 game from my xbox one, it says, go to xbox.com. When i try to download it from there, it says unable to make purchase. I have billing set up too. I know you can get these without a 360, since i have seen lots of videos, tutorials of people doing it.


    3. Game sharing

    Whenever i try to game share with someone, it won't work, I seem to be the only one with this problem too. I download their account, sign in, make it the home xbox, install a game, but when i try to play it, on their account, my account, whatever, it always says, do you own this game or app?
     
    Roldog2359, Jun 7, 2018
    #3
  4. Smwutches Win User

    Help me with my subscriptions

    12 month subscriptions are not available through Xbox. There are 12 month prepaid cards for Gold sold in retailers. I'm not sure if there are 12 month cards available for Game Pass or Game Pass Ultimate.
  5. XBF Steven R Win User

    Can you help me with billing and subscriptions?

    Hey there
    williambailey5    ,

    We will be locking this old thread due to it being revived by a new post. If the issue is ongoing, we recommend creating a new thread. We will be more than happy to answer any questions. Thank you and happy gaming!
  6. mistercreeper26 Win User

    Can you help me with billing and subscriptions?

    You can turn off autobilling on xbox go to settings subscriptions and press cancel
  7. Smwutches Win User

    Can you help me with billing and subscriptions?

    You can turn off auto-renewal through the console by going into Settings, Account, and then Subscriptions. Highlight the subscription and press A then you'll see an option to turn it off from there.

    If you're sure you turned off auto-renewal but were still charged, you'll want to contact support and speak to billing. http://support.xbox.com/contact-us
  8. Misses Quinzel Win User

    Help me,My subscription does not work

    Hey there, Wrigglyranger41!

    I'm sorry to see any subscription issues! We are unable to assist with subscription issues, but you can
    contact us via phone or chat to have them look into your account. They generally cancel the subscription and have you redeem a new code to see if that fixes these issues.

    Please keep me updated on the situation! I'm happy to help further if needed. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
    Insider Program Forums     for help with Insider Program troubleshooting.
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Help me (subscription)

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