HELP ME! Microsoft charged me $530 for a replacement console returned over a month ago.

Can someone please help me. I had originally purchased an Xbox One console on launch day that turned out to be faulty. I called Xbox support to get a replacement console. It took them several weeks before they could ship out a replacement and so I got
fed up and returned my retail purchased console. I then contacted Xbox support to have them cancel sending out the replacement console. They did not cancel it and told me that when it ships to just refuse the package and have it sent back to Microsoft.

When the replacement console finally did ship, I refused the package and it was delivered back to Microsoft on December 9th.

On January 11th, my credit card got a charge for $530!!! I have called xbox support several times now and no one can seem to help me. All they do it "escalate the case" and I never hear from anyone! I SHOULD NOT have to pay $530 because of Microsofts
error. I have tracking numbers for both the delivery and return of the console showing that it was refused and sent back.

Can someone please help me!!!!!

:)

 

Replacement/exchange

I did the replacement back in nov. and the replacement was defective. So I returned purchase to Best Buy and replacement to xbox. 2 months later I get email saying my CC will charged for the replacement console. I had to call them and verify that I
sent it back with my tracking number. Now on April 25th my CC was charged $528.94 for a console that I returned in Dec! WTF? Called them and they couldn't do anything for me after an hour in the fricken phone. Called my CC company and reported as a fraudulent
charge. Cancelled my card. Now I'm hoping this gets off my account.? I never did purchase a Xbox 1 because I was considering a PS4. Well thx Microsoft for making my decision for me. Been a customer for 12 + years. Now I will no longer support you! Disappointed
to say the least!!!

 

Advance replacement orders/when you guys receive your replacement and let people know what to except.

I did the replacement back in nov. and the replacement was defective. So I returned purchase to Best Buy and replacement to xbox. 2 months later I get email saying my CC will charged for the replacement console. I had to call them and verify that I sent
it back with my tracking number. Now on April 25th my CC was charged $528.94 for a console that I received. WTF? Called them and they couldn't do anything for me after an hour in the fricken phone. Called my CC company and reported as a fraudulent charge.
Cancelled my card. Now I'm hoping this gets off my account.? I never did purchase a Xbox 1 because I was considering a PS4. Well thx Microsoft for making my decision for me. Been a customer for 12 + years. Now I will no longer support you! Disappointed to
say the least!!!

 

Sorry but there's nothing anyone on the forums can do.Phone support are the only ones who can deal with this.

 

I'm sorry about the problem you are having since Microsoft cannot help or haven contacted back you have the right to open a dispute as they have charged you twice one for a faulty product and one for a replacement which was supposed to cover for the faulty
one .

Please explain this to the bank to reclaim the money back in to the account thanks for posting have great day !.

 

Not sure if your bank was any assistance yet? You may also want to contact the Alaska, Oregon &

Western Washington Better Business Bureau
alaskaoregonwesternwashington.app.bbb.org to file a complaint.

 

Contact phone support, they will send it up to Tier 3 and as long as you have the shipping number or tracking number they will refund you back.

 

hey what ever happened to this?

I have had the same thing happen to me. I sent their replacement back in december and was just charged. When i called no one could tell me why i was charged.

btw I no longer have my tracking info, although they somewhere have to have it

 

Hey sorry about none of us have replied to your post I'm am really sorry about the inconvenience but can you call Microsoft store and support and go in to the billing team they should be able to help or simply dispute the charge with your bank and then
the fraud team can investigate into this further hope we can

Get your money back and good luck please post back and fund those tracking information please so you can send it to your bank for proof .