HELP ME! Microsoft charged me $530 for a replacement console returned over a month ago.

Discus and support HELP ME! Microsoft charged me $530 for a replacement console returned over a month ago. in XBoX on Consoles to solve the problem; Can someone please help me. I had originally purchased an Xbox One console on launch day that turned out to be faulty. I called Xbox support to get a... Discussion in 'XBoX on Consoles' started by Derekwd, Jan 14, 2014.

  1. Derekwd
    Derekwd Guest

    HELP ME! Microsoft charged me $530 for a replacement console returned over a month ago.


    Can someone please help me. I had originally purchased an Xbox One console on launch day that turned out to be faulty. I called Xbox support to get a replacement console. It took them several weeks before they could ship out a replacement and so I got
    fed up and returned my retail purchased console. I then contacted Xbox support to have them cancel sending out the replacement console. They did not cancel it and told me that when it ships to just refuse the package and have it sent back to Microsoft.

    When the replacement console finally did ship, I refused the package and it was delivered back to Microsoft on December 9th.

    On January 11th, my credit card got a charge for $530!!! I have called xbox support several times now and no one can seem to help me. All they do it "escalate the case" and I never hear from anyone! I SHOULD NOT have to pay $530 because of Microsofts
    error. I have tracking numbers for both the delivery and return of the console showing that it was refused and sent back.

    Can someone please help me!!!!!

    :)
     
    Derekwd, Jan 14, 2014
    #1
  2. HuskerNiner
    HuskerNiner Guest
    Replacement/exchange

    I did the replacement back in nov. and the replacement was defective. So I returned purchase to Best Buy and replacement to xbox. 2 months later I get email saying my CC will charged for the replacement console. I had to call them and verify that I
    sent it back with my tracking number. Now on April 25th my CC was charged $528.94 for a console that I returned in Dec! WTF? Called them and they couldn't do anything for me after an hour in the fricken phone. Called my CC company and reported as a fraudulent
    charge. Cancelled my card. Now I'm hoping this gets off my account.? I never did purchase a Xbox 1 because I was considering a PS4. Well thx Microsoft for making my decision for me. Been a customer for 12 + years. Now I will no longer support you! Disappointed
    to say the least!!!
     
    HuskerNiner, Jan 14, 2014
    #2
  3. HuskerNiner
    HuskerNiner Guest
    Advance replacement orders/when you guys receive your replacement and let people know what to except.

    I did the replacement back in nov. and the replacement was defective. So I returned purchase to Best Buy and replacement to xbox. 2 months later I get email saying my CC will charged for the replacement console. I had to call them and verify that I sent
    it back with my tracking number. Now on April 25th my CC was charged $528.94 for a console that I received. WTF? Called them and they couldn't do anything for me after an hour in the fricken phone. Called my CC company and reported as a fraudulent charge.
    Cancelled my card. Now I'm hoping this gets off my account.? I never did purchase a Xbox 1 because I was considering a PS4. Well thx Microsoft for making my decision for me. Been a customer for 12 + years. Now I will no longer support you! Disappointed to
    say the least!!!
     
    HuskerNiner, Jan 14, 2014
    #3
  4. Daft Badger
    Daft Badger Guest

    HELP ME! Microsoft charged me $530 for a replacement console returned over a month ago.

    Sorry but there's nothing anyone on the forums can do.Phone support are the only ones who can deal with this.
     
    Daft Badger, Jan 14, 2014
    #4
  5. I'm sorry about the problem you are having since Microsoft cannot help or haven contacted back you have the right to open a dispute as they have charged you twice one for a faulty product and one for a replacement which was supposed to cover for the faulty
    one .

    Please explain this to the bank to reclaim the money back in to the account thanks for posting have great day !.
     
    StrongStyle xD, Jan 14, 2014
    #5
  6. DangerUXO749EOD, Jan 21, 2014
    #6
  7. TECHNOx420
    TECHNOx420 Guest
    Contact phone support, they will send it up to Tier 3 and as long as you have the shipping number or tracking number they will refund you back.
     
    TECHNOx420, Jan 21, 2014
    #7
  8. GreenNeck
    GreenNeck Guest

    HELP ME! Microsoft charged me $530 for a replacement console returned over a month ago.

    hey what ever happened to this?

    I have had the same thing happen to me. I sent their replacement back in december and was just charged. When i called no one could tell me why i was charged.

    btw I no longer have my tracking info, although they somewhere have to have it
     
    GreenNeck, Apr 11, 2014
    #8
  9. Hey sorry about none of us have replied to your post I'm am really sorry about the inconvenience but can you call Microsoft store and support and go in to the billing team they should be able to help or simply dispute the charge with your bank and then
    the fraud team can investigate into this further hope we can

    Get your money back and good luck please post back and fund those tracking information please so you can send it to your bank for proof .
     
    StrongStyle xD, Oct 31, 2018
    #9
  10. GreenNeck Win User

    HELP ME! Microsoft charged me $530 for a replacement console returned over a month ago.

    hey what ever happened to this?

    I have had the same thing happen to me. I sent their replacement back in december and was just charged. When i called no one could tell me why i was charged.

    btw I no longer have my tracking info, although they somewhere have to have it
  11. StrongStyle xD Win User

    HELP ME! Microsoft charged me $530 for a replacement console returned over a month ago.

    I'm sorry about the problem you are having since Microsoft cannot help or haven contacted back you have the right to open a dispute as they have charged you twice one for a faulty product and one for a replacement which was supposed to cover for the faulty
    one .

    Please explain this to the bank to reclaim the money back in to the account thanks for posting have great day !.
  12. StrongStyle xD Win User

    HELP ME! Microsoft charged me $530 for a replacement console returned over a month ago.

    Hey sorry about none of us have replied to your post I'm am really sorry about the inconvenience but can you call Microsoft store and support and go in to the billing team they should be able to help or simply dispute the charge with your bank and then
    the fraud team can investigate into this further hope we can

    Get your money back and good luck please post back and fund those tracking information please so you can send it to your bank for proof .
  13. TECHNOx420 Win User

    HELP ME! Microsoft charged me $530 for a replacement console returned over a month ago.

    Contact phone support, they will send it up to Tier 3 and as long as you have the shipping number or tracking number they will refund you back.
  14. DangerUXO749EOD Win User

    HELP ME! Microsoft charged me $530 for a replacement console returned over a month ago.

Thema:

HELP ME! Microsoft charged me $530 for a replacement console returned over a month ago.

Loading...
  1. HELP ME! Microsoft charged me $530 for a replacement console returned over a month ago. - Similar Threads - HELP Microsoft charged

  2. Help, I'm having problems with my Microsoft account.

    in XBoX Accessibility
    Help, I'm having problems with my Microsoft account.: I lost my Microsoft account. I still don't know if it was Microsoft's fault or mine. I don't have any photos or screenshots to back me up, but when I tried to log in, I got an error message saying...
  3. I need help figuring out how to unlink my PlayStation account from my Microsoft account

    in XBoX Accessibility
    I need help figuring out how to unlink my PlayStation account from my Microsoft account: I am trying to unlink my Microsoft account from my PlayStation 5 because I want to link a new Microsoft account to it 33bd2a4f-8c61-4490-980e-68f24cb22469
  4. Help connect my Microsoft to PS5 Minecraft

    in XBoX Accessibility
    Help connect my Microsoft to PS5 Minecraft: After scanning the QR and putting in my details Minecraft always says “Oops! Looks like the Microsoft account you are trying to use is already connected to another account for PlayStation™...
  5. Why is it so hard to get help from a human that is acutally paid by Microsoft regarding...

    in XBoX Games and Apps
    Why is it so hard to get help from a human that is acutally paid by Microsoft regarding...: Microsoft has no problem whatsoever taking almost $100 monthly from my GPU subs. Let's not mention the thousands I've spent on games, consoles, elite controllers (that are absolute garbage), etc...
  6. Help me to fix "This app can't run on your pc" issue and microsoft store being stuck on...

    in XBoX Games and Apps
    Help me to fix "This app can't run on your pc" issue and microsoft store being stuck on...: Hello microsoft support or microsoft community, I have a really bothering problem on my computer that is preventing me from running my games installed from the microsoft store and also to...
  7. Urgent help with microsoft and xbox accounts

    in XBoX Accessibility
    Urgent help with microsoft and xbox accounts: I am currently trying to change my xbox account email but the email address I want to use has an old xbox account that I do not want anymore and therefore would like to delete. Deleting the xbox...
  8. HELP MICROSOFT my account is connected with my psn, always has been, but I can log into my...

    in XBoX Accessibility
    HELP MICROSOFT my account is connected with my psn, always has been, but I can log into my...: So my psn is bonded with my Microsoft account, a Microsoft account that works on my phones bedrock, but on my ps5 it gives the old ‘this account it connected to another pan’ shpeel. Anyone know...
  9. Hi, I am asking for help to contact one of Microsoft's support agents

    in XBoX Accessibility
    Hi, I am asking for help to contact one of Microsoft's support agents: I am in need of help. I originally started minecraft on my Xbox 360 a few years ago that is when I first made my Minecraft/Microsoft account and it is still under my mother's email because she...
  10. i need help with continuas charges on my microsoft account

    in XBoX on Windows
    i need help with continuas charges on my microsoft account: i continue to have $1.00 charges on my bill daily. What is it and how do I stop it 892b67e2-2b33-443e-ac91-e5da905705a6