Help me log in to my Xbox Series S?

Hi

Let me explain a little further please..

I have an Xbox one S, my son had and Xbox one S, on this set up his Xbox was my home and mine his, and I could share my ultimate game pass with him and we could game together with zero issue (he has no subscriptions just me, and I did not need to be logged in on either console for him to access any game)

Now he has a series S, which is set as my home, and my one is is still set to his home, only now he only has access to everything on the series S, if he logs into my one S I need to be logged in, and worse still if he’s playing on the series S (without me logged in) and I log in on the one S, it tells me I’m currently playing on the series S and if I terminate the session, it kicks him off - we can no longer play the same game together.

Hello Svein,

I understand how concerning it is when you can't get into your account. Don't worry, I'll help you find a solution!

Since you think you might know which email it is, you can try using the 'Reset password' form on the Microsoft website with the email. Use this guide:

https://support.microsoft.com/en-us/account-bil...

If you tried logging in too many times with the wrong password, it might lock your account for security reasons, this helps to prevent hackers from compromising your account. For more information about account locks see this page:

https://support.microsoft.com/en-us/account-bil...

You can also try recovering the account with a phone number you might have on file. Also, check your different email inboxes to see if you can find previous emails from Microsoft, that can help locate which email you were using.

Let me know how it goes, and I'll be here to support you!

Note: Just a friendly reminder that this is a public forum, I will try to get back to you as soon as possible.

Yes I have tried resetting my xbox series s it's not a internet problem logged put logged in restarted my system nothing worked

Hi there, my name is Gerardo and I'm an Xbox player like you. I'll be happy to help.

The only difference between a regular Xbox Series S console and an Xbox Series S Starter Bundle is that the Xbox Series S Starter Bundle includes also 3 months of Game Pass Ultimate, while the regular Xbox Series S does not.

For more information about the Xbox Series S Starter Bundle, please check the following link:

https://www.xbox.com/consoles/xbox-series-s/starter-bundle

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hi there, my name is Gerardo and I'm an Xbox player like you. I'll be happy to help. The only difference between a regular Xbox Series S console and an Xbox Series S Starter Bundle is that the Xbox Series S Starter Bundle includes also 3 months of Game Pass Ultimate, while the regular Xbox Series S does not. For more information about the Xbox Series S Starter Bundle, please check the following link: https://www.xbox.com/consoles/xbox-series-s/starter-bundle I hope this helps and if you have further questions please let me know. Kind regards, Gerardo.

Hey Gerardo,

Thanks a lot for the help. I find your reply really helpful. My last question is if the starter bundle comes with pre installed games.

Thanks again