Help me! I have a problem with my Account!

Discus and support Help me! I have a problem with my Account! in XBoX on Consoles to solve the problem; I can't redeem free Xbox 360 games and Xbox 360 games with gold on my Xbox One. When I try to redeem an Xbox 360 game a this message... Discussion in 'XBoX on Consoles' started by COG ElDiablo117, Dec 22, 2016.

  1. Help me! I have a problem with my Account!


    I can't redeem free Xbox 360 games and Xbox 360 games with gold on my Xbox One. When I try to redeem an Xbox 360 game a this message appears:"Sorry,Your account is unable to make this type of purchase on Xbox.com. Please complete this transaction from
    your Xbox".
    I don't know what problem is because I can redeem Xbox One games. Someone can help me?

    :)
     
    COG ElDiablo117, Dec 22, 2016
    #1
  2. I have a problem with my account.

    When I go to my profile and try to see it it sais "That did not work. Sorry, give it another try."

    And when I'm in a game, my status shows just "Online". Please help!
     
    NordicShark27, Dec 22, 2016
    #2
  3. Dadwhite
    Dadwhite Guest
    I have a problem with my account

    Sorry but you must be over the age of a minor as defined by the country you are in. Also if you are an adult and you age is correct on your account the other reason I've found is that your account is managed by a family parent account. If this is the case
    then your will always be considered a child account as this is what they are considered no mater your age.
     
    Dadwhite, Dec 22, 2016
    #3
  4. Hordie Win User

    help me problem with my account

    Hi Games4One,

    Sorry you're having account issues on your Xbox One. I'm sorry but I do not entirely understand your question here. Can you please take another look at the error message and repost exactly what that is, and what you're trying to accomplish? Below are
    the steps to add an account to an Xbox One, and you can have your account on multiple Xbox's.

    1. Click the bar on the upper left of the home screen.

    2. Choose "Add new."

    3. Sign in with your Microsoft account.



    After doing this your account will be on the Xbox One. If you've already setup your account previously all your settings (colors, tiles, ect) will be carried over from the cloud.
  5. Daft Badger Win User

    I have a problem, help me please

  6. xOx DECOY xOx Win User

    i have a big problem, help me

    Hi

    You need the dash 13599 which can be found here

    download.microsoft.com/download/2/A/C/2AC6BB6F-1A26-4784-BA64-09A96E70CD03/SystemUpdate_13599_USB.zip

    Un-zip put the $systemupdate onto a usb drive plug into your xbox then turn your console on and should update no problem
  7. Misses Quinzel Win User

    I have a PROBLEM Help me please

    Hey there, vBlushi!

    I'm sorry to see any Home console feature issues! If you have reached your limit for resetting your Home console, you can
    contact us via phone or chat to see if there's anything further that they are able to try with you.

    Let me know how it goes! I'm happy to get you in the right direction if you still need assistance. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting.
  8. Pagano Win User

    i have a big problem, help me

Thema:

Help me! I have a problem with my Account!

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