Help me fix this.

Hi Zachary, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

I think you have rotated your screen.

To fix it, please follow thtese steps:

Press Control + Alt + 1 to reset it.

You can also press the Windows Key + A to disable the auto-rotate.

Let me know if it works!

Hi Drew, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, access your subscription page and check the status, verify if it's active:

https://account.microsoft.com/services/

Then, look for the purchase in your Transaction History.

Sign in here:

https://account.microsoft.com/billing/orders?period=AllTime&type=All

Copy the order number and contact Xbox Support and explain the situation.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Subscription"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Manage my subscription" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

Are you logged in with the right profile?

Open windows update and update the PC, reset and try again.

Hello, MichaelSchoening. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Please go to Start > Settings > Apps > Apps & features > Halo MCC > Advanced options > Repair. Restart your computer. If the issue persists, you can try to follow the steps on more time but try to click on Reset instead.

See if the issue persists and please let me know.

Hello, MichaelSchoening. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Please go to Start > Settings > Apps > Apps & features > Halo MCC > Advanced options > Repair. Restart your computer. If the issue persists, you can try to follow the steps on more time but try to click on Reset instead.

See if the issue persists and please let me know.