Help me fix my Xbox one please

Hi Drew, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, access your subscription page and check the status, verify if it's active:

https://account.microsoft.com/services/

Then, look for the purchase in your Transaction History.

Sign in here:

https://account.microsoft.com/billing/orders?period=AllTime&type=All

Copy the order number and contact Xbox Support and explain the situation.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Subscription"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Manage my subscription" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

Hey there Mileena -

I'm sorry to hear about the issue. According to your
Xbox Live profile, you played some games around the time of posting. Are you still having issues or are you good to go?

If you're still having issues, post back with more information so we can help out. What happens when you try to connect to your home network? What is the error message/code you get? Does it happen with every game or only some?

Any details you can give us will help!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider Program troubleshooting.

Have you unlocked them through the game yet? It will show you the exact location, but not all at once. Only after you've played enough to unlock the find.

Hi Mart, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

For cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

​​​

"POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

Hi here

I'm having the same problem too

I'm not receiving notifications and message alerts on my Xbox ONE and my SmartGlass

Can you help me fix it please.