help me fix my game purchase

Discus and support help me fix my game purchase in XBoX Games and Apps to solve the problem; i bought the new dlc for destiny 2 the lightfall deluxe edition and it let me play it all the first day i bought it now its saying i do not own it and... Discussion in 'XBoX Games and Apps' started by Kenneth Dobbins, Mar 10, 2023.

  1. Kenneth Dobbins
    Kenneth Dobbins Guest

    help me fix my game purchase


    i bought the new dlc for destiny 2 the lightfall deluxe edition and it let me play it all the first day i bought it now its saying i do not own it and that i will need to purchase it again even though i have the receipt for it ive tried calling support but when they answer it says it after hours and then ends our call

    :)
     
    Kenneth Dobbins, Mar 10, 2023
    #1
  2. Jonny306 Win User

    help me fix my game purchase

    Have you checked that link i had provided?
  3. Jonny306 Win User

    help me fix my game purchase

    Can you see the purchase in your purchase history?
  4. Kenneth Dobbins Win User

    help me fix my game purchase

    yes i bought it on the 7th and it let me play it all that night but today its saying i do not own it and its telling me to pay the $105 again it the day the day one raid race happens on destiny 2 and it looks like i sadly will not be able to be apart of it i am also a pc player and i bought it with a credit card so i have no clue how a refund would even work
  5. Kenneth Dobbins Win User

    help me fix my game purchase

    Yes i could i finally just refunded it and im hoping it wont do this next time i purchase
  6. Jonny306 Win User

    help me fix my game purchase

    Hello Kenneth

    My name is Jonny and I will be the Independent Advisor assisting you today!

    First, thank you so much for contacting us regarding your inquiry/ concern.

    I do look forward to resolving this problem together! :)

    May I ask, did you recently purchase this game?

    I ask because some gamers are experincing issues with recent purchases due to no fault of your own but seems like the system is having difficulties with purchasing right now.

    Please see the external but official Xbox Twitter Link where Xbox addresses this issue below.

    https://twitter.com/XboxSupport/status/16340004...
Thema:

help me fix my game purchase

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