Help me because I don't know what to do

Hey there!

Let's see if we can't get you messaging again, without having to use a back compat title. (Interesting work-around by the way, that's the first we've heard of it so kudos to you for figuring something out!) Go ahead and try

updating your security proofs. When we have people do this, they're generally able to start messaging again so give that whirl and let us know how it goes!

Good luck.

--------------------------------------

Xbox Forums Staff

Be sure to check out the
Xbox Forum Guidelines and if you're
a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums
for help with Insider Program troubleshooting.

Hi Hossboss125!

You can find out information about Privacy Settings on the Xbox One by going to the following link: https://privacy.microsoft.com/en-us/xbox-one-privacy-and-online-safety

If this does not help, please feel free to respond with some additional information include what exactly the issue is.

Thanks!

Unless you actually have your account information to anyone else, they wouldn't need access to your account for sharing games. You can check
http://commerce.microsoft.com to see what the charge was for. If it was a charge you didn't make, you would need to contact support to have them start an unauthorized access investigation. 1-800-4my-xbox if you're
in the US/Canada or http://support.xbox.com/contact-us

Hi Lore257!

To clarify, do you currently have an active Xbox Live Gold membership? Did you have one when you received that message? You can check your Xbox Live membership by signing into your
Subscriptions Page.

When I click launch app it send me to the xbox live's page on the store, but there is anything that is free