Help, I’m in a loop

Nothing will happen, you just need to be connected to Xbox Network/Internet. You must have played your games while connected online.

I don’t have Xbox live, what will happen ?

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

In this case, we just need to reset your console keeping your games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button and the Eject button, and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

I’m unable to. I’m stuck in sort of loop when I try to log in into my account

We shut down the computer. It was Error 268675 or something like that.

We are in a loop of sign ons and installs. It’s very frustrating. Is there a number or service anywhere you can get direct help? I’m letting my son down here in a big way.