Help im having problems with my game

Hello Lexie G, My name is David. I am an independent advisor, happy to help you today.

Follow this troubleshooting steps to see if we can solve the problem:

1. Clean the disc: Even if the disc appears to be free of scratches, it's possible that it has minor dirt or smudges that are affecting its performance. Gently clean the disc using a soft, lint-free cloth. Wipe from the center of the disc outward in straight lines, avoiding circular motions. Then try inserting the disc again and see if it improves the loading and freezing issue.

2. Clear the cache: Clearing the cache on your Xbox can help resolve various performance issues. To clear the cache, follow these steps:

a. Press and hold the power button on the front of the Xbox console until it fully powers off.
b. Unplug the power cord from the back of the console and wait for at least 10 seconds.
c. Plug the power cord back in and turn on the console.
d. Try launching the game again and see if the freezing issue persists.

3. Delete and reinstall the game: If cleaning the disc and clearing the cache didn't resolve the issue, you can try deleting the game from your Xbox and reinstalling it. To do this, follow these steps:

a. Press the Xbox button on your controller to open the guide.
b. Go to the "My games & apps" tab.
c. Highlight the game and press the "Menu" button on your controller.
d. Select "Manage game & add-ons."
e. Choose "Uninstall all."
f. Once the game is uninstalled, restart your Xbox.
g. Insert the game disc and reinstall the game.
h. Test if the issue is resolved after the reinstallation.

Check for game updates: Ensure that both The Sims 4 and the Sims Island Living pack are fully updated. Game updates often include bug fixes and performance improvements that can address freezing issues. To check for updates, go to the "My games & apps" tab, highlight the game, press the "Menu" button on your controller, and select "Manage game & add-ons." From there, navigate to the "Updates" tab and install any available updates.

Best regards.

Hey Unbred, if your downloads are running slow, that's likely a result of a connection issue. You can run a
speedtest and post the results here, so we can take a look. If things are running slow console-side, then I suggest
clearing your cache, to see if that helps.

exaclty sometimes runs slow and takes times

Ah, excellent, glad to hear! I'm not sure what you mean by slower downloads - are you referring to downloading content via LIVE?

ok i just fix the error its was my internet xbox adapter i was to move it a little more above for get better wifi signal but i have a nother concern i notice that since the new dashboard arrive the downloads seems to be more slow than before is that normal.
i have and old 2008 xbox 360 arcade.