Help! I own cod Cold War. When I try to play it says I have to purchase the game. When I go...

Hi Z0mbieslayer90, my name is Jhon, and will be a pleasure help you

I have already seen several users with the same problem, apparently it is a generic problem that several people are having, the best thing I can recommend at this time is to help Microsoft by reporting the problem.

https://support.xbox.com/xbox-live-status

Click the green "Report" button and fill out the information as detailed as possible.

This way, Xbox will know there is a problem and can work to fix it as soon as possible.

Please note that in this public forum we are only players like you trying to guide and help other players. We are not Microsoft employees.

I appreciate your understanding and hope the issue is resolved soon.

Best regards
Jhon

Hi,

I am sorry that you are facing this issue and i would like to help you out of it!

I have found this:

1. Go to your library and hover over game
   
2. Click on see game in store. (pressing the start button or w/e it's called)
   
3. Click on manage (you own this)
   
4. From there you'll see 0 out of XX not installed
   
5. Either manually select all of them or just click select all
   
6. Then install
   
7. Open game back up.
   

Keeping it simple you're just reinstalling the game without uninstalling it technically. Hopefully that helps.

Greetings

I understand what you mean by this, but I don't understand how else would I own it? I checked my account it is the correct one and when I go into the Microsoft store it says "you own this" when I proceed too cold war. I don't understand why I can't play it if I own it. Was their possibly an error when purchasing it?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Dustin

Please double check your Microsoft account order history here:
https://account.microsoft.com/billing/orders

Are you able to see this transaction with order status completed?
If that's the case, please do this in your Xbox:

First uninstall the game, then:
1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

After that, try to remove and re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/en-US/help/account-pro...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

Let me know how it goes

I have the same issue. I preordered Cold War in September and played the Beta. I’ve been playing since the game came out and randomly last night, it says i cant play because i dont have the game. I then go to microsoft store and it says i already own the
game and “launch game”. When i click that it still says i cant play because i dont own it. Pretty annoying