Help! I can't play my game

Make your console as Home console https://support.xbox.com/games/game-setup/my-home-xbox

It is currently a known issue: https://support.xbox.com/xbox-live-status

Affected services:

• Browsing the Xbox Games Store, Downloading items that you have already purchased
  

Latest update:

We believe we have identified the issue causing some members to have problems finding previously-purchased content or purchasing new content. Thanks for your patience as the team works to resolve the issue.

It was fixed for now!

Ok I did it its still not working should I try lifting my Xbox One up then I insert the disc

My name is Loren. I'm an Independent Advisor, and I'll be glad to help you today.

I would suggest that you try this:

https://support.xbox.com/help/games-apps/troubl...

If that doesn't work you can perform a factory reset with the option to keep games & apps.

- Press the Xbox button to open the guide.

- Select System > Settings > System > Console info.

- Select Reset console.

- On the Reset your console screen: Select "Reset and keep my games & apps".

You will have to sign in again.

I hope that helps!

Please refrain from creating duplicate threads. You're already being helped in your original thread.

Hi rossmfh76,

Thanks for reaching out to us in the forums for this issue. I can definitely see that it would be a problem, and a frustrating one, to attempt to clear your local saves, but the options on the Storage area aren't populating. As that section isn't showing
up, here are a couple of troubleshooting steps to try to get that to populate so that you may continue in deleting those local saves:

1. Try
   physically power cycling your console first to see if the section will then populate. If it doesn't, then
2. Perform a
   soft factory reset to the console (leaving the games & apps installed) to clear any potentially corrupting files from the console's OS that may be causing this to happen.
   

Be sure to know the log in credentials (email address & password) to your profiles on the console as they'll be removed during this reset process. If you have any external devices plugged into the console, be sure to disconnect those as well. Hopefully
this will then allow you to go to Settings > System > Storage and provide the option to clear those local saves.

Give this a try and let us know the results.

I hope that this helps you out!