Help!! I accidentally bought game pass ultimate with my giftcards for $59.99 instead of...

Discus and support Help!! I accidentally bought game pass ultimate with my giftcards for $59.99 instead of... in XBoX Sales and Promo to solve the problem; As the title states....I have no idea how i did this but is there anyway to make this right? I have gone through all channels as recomnded and it... Discussion in 'XBoX Sales and Promo' started by SoCaIHillBilly, Dec 24, 2019.

  1. Help!! I accidentally bought game pass ultimate with my giftcards for $59.99 instead of...


    As the title states....I have no idea how i did this but is there anyway to make this right?

    I have gone through all channels as recomnded and it seems i am stuck with GP unlimited for 59.99 for 4 months instead of a subscription of XB live for 1 YEAR!!

    I don't understand why Microsoft cannot just switch this to a gold subscription and fix this mistake? Although i suspect its because i purchased with my gift cards....

    I have been on XB live gold over 10 years total w different emails.

    Thanks for letting me vent!

    :)
     
    SoCaIHillBilly, Dec 24, 2019
    #1
  2. SoCaIHillBilly Win User

    Help!! I accidentally bought game pass ultimate with my giftcards for $59.99 instead of renewing my gold subscription!!

    Smwutches, thanks for the suggestions & thinking outside the box!!

    I spoke with a nice CSR and they were able to fix my mistake. I almost gave up hope! Thanks again.
  3. Smwutches Win User

    Help!! I accidentally bought game pass ultimate with my giftcards for $59.99 instead of renewing my gold subscription!!

    It wouldn't have bought Ultimate just because you paid with a gift card. It would only have done so if you chose that option or you already had an Ultimate subscription and were adding gold.

    Since you just bought it, you could cancel and submit a refund request
  4. XBF Diego M Win User

    Help!! I accidentally bought game pass ultimate with my giftcards for $59.99 instead of renewing my gold subscription!!

    Hi SoCaIHillBilly,

    Thank you for letting us know that your issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums and create a new thread for further
    assistance. For those reading this thread and if the troubleshooting steps didn't help resolve the issue, please feel free to create your own thread asking for assistance.

    Thank you again, and have a great day!
  5. Smwutches Win User

    Help!! I accidentally bought game pass ultimate with my giftcards for $59.99 instead of renewing my gold subscription!!

    Choose different options on the contact page until it gives you the option for a call back or chat.
  6. SoCaIHillBilly Win User

    Help!! I accidentally bought game pass ultimate with my giftcards for $59.99 instead of renewing my gold subscription!!

    I also tried that link with the same result..... NOTHING...

    "Phone calls and chats aren't available for this issue & when i click request a refund - "get help w/o contacting" it just sends me back to where i start as seen in the 2nd screen shot. Its a vicious circle lol ...

    I would simply like to speak w a LIVE person and explain this mistake.. Guess those days are gone....

    Got any thing else i can try? Thanks in advanced...


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Thema:

Help!! I accidentally bought game pass ultimate with my giftcards for $59.99 instead of...

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