HELP - Gold Account has been misteryously canceled

Hi,

On Jan/2014 I sign a 12 mounths gold account by U$39,99

That value was debited in my credit card at same mounth.



After 2 mounths, Yesterday I received an e-mail from billing@mi?crosoft.com with information saying my account has been CANCELED.

The point is: I didnt canceled it!



And now? please can somebody explain to me whats happen?

I want my gold signature 8 mounts remains back!

My account is:



Thanks.

:)

 

Shop To: Are their T&Cs legal?

OK from what i can see it is an option to prepay for a preorder you dont have to?

In any case it looks like the default option on cancelling a pre order that has been prepaid is to put the money in your shopto account but if you contact them they will refund from the account to your card

From ShopTo.Net - Help

 

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

 

You'll have to contact support at
support.xbox.com/.../contact-us, they'll be able to answer that for you.

 

Hello,

Me too have trouble with my gold subscription. It was cancelled not by me.

So i resolved this problem contacting the support by chat.

In US and Brazil, the phone number support is out!! >.<

But by online chat it's ok!

The support guy sent to me by e-mail a prepaid code with my time gold remaining (10 months).

Try you too contact the support because I got the sollution by it.

the link to chat online support is:

support.xbox.com/.../contact-us

(step 3, click in Online Chat)

Access and explain your situation (english idiom). It works!