Help! Game was gifted from UK, and cannot redeem code!

Discus and support Help! Game was gifted from UK, and cannot redeem code! in XBoX on Consoles to solve the problem; Needing help finding a solution to this problem, I friend from the UK gifted a game GTA 5 to my gamertag. I get an error message saying I cannot redeem... Discussion in 'XBoX on Consoles' started by PoTeNtNaRciSSe, May 18, 2018.

  1. PoTeNtNaRciSSe
    PoTeNtNaRciSSe Guest

    Help! Game was gifted from UK, and cannot redeem code!


    Needing help finding a solution to this problem, I friend from the UK gifted a game GTA 5 to my gamertag. I get an error message saying I cannot redeem it due to different region and contact the seller where the code came from?

    :)
     
    PoTeNtNaRciSSe, May 18, 2018
    #1
  2. Pomp sar
    Pomp sar Guest
    Game gifted via micrsoft store

    i am located in UK and have been gifted a dlc code for a new game which was purchased in Brazil. When i try to redeem the code it says it is not compatible with my region, i thought xbox one was not region coded. So how do i download the code?
     
    Pomp sar, May 18, 2018
    #2
  3. dyspraxicowl
    dyspraxicowl Guest
    Cannot redeem codes

    (god i shouldn't be helping you...supporting that team!. arrrggghhh Help! Game was gifted from UK, and cannot redeem code! :) )

    I had the same problem, which was really confusing for me to start with, I couldn't do anything online because the xbox one wanted me to accept updated terms and conditions to start with, when it did this I got a error which stopped me connecting to live, and although I could browse the web I couldn't get on the live service

    to get round this I went to the xbox live account on my pc and accepted them there - it then worked instantly.

    however from previous threads it seems like your already on live.

    actually Wednesday are big!
     
    dyspraxicowl, May 18, 2018
    #3
  4. WPAK
    WPAK Guest

    Help! Game was gifted from UK, and cannot redeem code!

    Hi there,

    when something is gifted via Xbox Live then it can only be used in the same region, this is btw mentioned prior to the purchase.

    The only option that can be done is for the giver contact Xbox Support for a refund, there are no other options as mentioned on the support page I'm afraid.

    This is the support page:
    https://support.xbox.com/en-US/games/purchasing/help-for-issues-when-gifting-digital-xbox-game

    To contact Xbox Support the giver has to use the Phone or Microsoft Support Chat options at
    Contact Us | Xbox Support
     
    WPAK, May 19, 2018
    #4
  5. WPAK Win User

    Help! Game was gifted from UK, and cannot redeem code!

    Hi there,

    when something is gifted via Xbox Live then it can only be used in the same region, this is btw mentioned prior to the purchase.

    The only option that can be done is for the giver contact Xbox Support for a refund, there are no other options as mentioned on the support page I'm afraid.

    This is the support page:
    https://support.xbox.com/en-US/games/purchasing/help-for-issues-when-gifting-digital-xbox-game

    To contact Xbox Support the giver has to use the Phone or Microsoft Support Chat options at
    http://support.xbox.com/contact-us
  6. IRB Win User

    State of decay 2 DLC

    He gifted it to me and he is from the UK and if keeps saying that i cannot download it bc its outside of this region.
    Gifting is region specific and the user is warned about this at the time of purchase. Sadly you won't be able to redeem the code on your account. You should get your friend to request a refund for the item.
  7. Francia J. Win User

    Gifting DLC

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    Xbox gift codes/Xbox codes are geo-locked which means that we can only redeem a code that was purchased in the same region as ours, that's why your friend in the US was not able to redeem the code.

    For your reference, you can check this link: https://support.xbox.com/en-UK/help/subscriptio...
  8. Georges C. Win User

    game key doesnt work in my country (bought in brazil - trying to use in uk)

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community and Merry Christmas.

    Hello Fr4nksy, unfortunately the game key you bought in Brazil is only valid in Brazil, because game codes, subscriptions and Gift Cards are region locked.

    As you live in the UK, in order to redeem your Minecraft the key would have to be from the UK.
  9. Georges C. Win User

    How can I redeem my FREE game pass subscription.

Thema:

Help! Game was gifted from UK, and cannot redeem code!

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