Help - Game Installtion

Hi I’m having trouble loading / installing Crash Bandicoot CTR I own the game but on every console I own I get msg saying disc is dirty or scratched there is nothing wrong with the disc but it will not install I have tried everything too no avail can you suggest any help

Hello, TropxzKing. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Yesterday Xbox had a major server issue which affected everything from buying/downloading games and DLCs, games asking to be purchased again, payments being refused, installations being stopped.

Their servers are not back to normal yet and lots of users are complaining they're still having issues. Would you please wait a few hours to see if things get back to normal again?

To follow Xbox server status, please go to:

https://support.xbox.com/en-US/xbox-live-status

If problem still persists, please let me know and give me more information about your issue:

- What game are you trying to install?

- Do you get any error message or it just stops without any error message?

- If possible, share a screenshot of it, please.

it says i own it and i can select it for installtion but tit does not give me the install button itself

As was previously mentioned, only digitally owned games with appear in your Ready To Install list as the license is saved to both your console and Gamertag. Disc based games require the disc to be inserted in order to perform the installtion and play the
game. For disc based games, the disc is basically your license to play.

Try installing the game while logged out of all profiles. this has worked in the past..