Help for xbox live gold membership

His information is correct. It's per the terms and conditions of the offer -
rewards.xbox.com/terms-and-conditions

Renew 12-month Xbox Live Gold Membership: Available only to participants who are Xbox Live Gold members renewing their Xbox Live Gold membership as of the Program start date. Participants must be Xbox Live Gold members
at the time of renewal. Xbox Live Free members and Xbox Live Trial Gold members purchasing a membership are not eligible. Each 12-month Xbox Live Gold membership purchased during the Program Period will earn three thousand (3,000) Rewards Credits, up to a
maximum of three thousand (3,000) Rewards Credits during a twelve (12) month period. To renew your Xbox Live Gold membership,either redeem a Prepaid Live Gold membership, purchase a membership from your Xbox 360 or Xbox One console’s Dashboard,
or visithttp://www.xbox.com/en-US/Live/JoinLive/Membership during the Program Period.
Users of Prepaid Live Gold memberships will be credited upon actual renewal date, defined as the time the previous membership would have expired.

Hey there Ignite!

Karachi is correct. For more information, check out our
FAQ: Xbox Live Gold Family Pack Conversion to Individual Memberships.

And remember that while the Family Plan is going away for the Xbox 360, Xbox One has a very cool new feature called Home Gold:

Any accounts in an Xbox Live Gold Family Pack are being converted to individual Xbox Live Gold memberships to prepare for new and exciting upcoming benefits and features on Xbox Live Gold. Through the new Home Gold feature, a single Xbox Live Gold
membership allows anyone in your home to enjoy many Gold features, like multiplayer, access to Gold entertainment apps, and more on your Xbox One.

I hope this helps clear things up. =)

[quote user="DocxChaotic"]

My profile has a free xbox live gold trial, but I dont know where I go or how I activate it.

[/quote]

You should check out this support topic:
http://support.xbox.com/en-US/my-account/xbox-live-membership/trial-gold-membership

The Xbox Live Gold One Month Free trial memberships section should be able to help you.

Sincerely,

z

Hey mate, I found this on the FAQ:

I renewed my Xbox Live Gold membership and I didn't get my Rewards Credits. Why?

Credits for renewing your Xbox Live Gold membership will appear on your MyRewards page within 2 days of your current Xbox Live Gold membership ending and the new one beginning. In addition, if you allow your Xbox Live Gold membership to expire before you
renew your Xbox Live Gold membership, you will be ineligible for this offer.

From here: http://rewards.xbox.com/faq/

Hi there,

For Games for gold, you will need a paid Gold membership. Trial memberships do not count.

For the Xbox One games, you will need an active gold membership to play them.

More details can be found in the text at the bottom of this page.
www.xbox.com/.../games-with-gold

I hope this helps.