Help for my games

It happened to me,too, sometime when i play Fortntie

Sorry to hear it. This could be due to a full cache. Please try holding the power button on the console for 10 seconds till it shuts down to see if that helps.

as in the game saves? the answer is NO the only thing you can get back if deleted is any downloaded content from the marketplace for a game, and or full games you bought, you can also get back your account if it is deleted (as long as you know your log
in email and password) but if it is game saves, if they are deleted you will have to start over (but you will keep all your game score and or achievements unlocked for said game).

Thank you that seems to made it download

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Thak, how are you today? Hope you're well.

Thak, try this on your console:

First, clean the cache of your console that way:

1. With the console turned on, hold the XBOX power button on the console for 10 seconds until you hear a small sound.

2. Wait 10 seconds.

3. Turn it back on.

Note: It may take a while for it to turn on, don't worry, it's normal.

Then, restore your console keeping the games and apps:

***IMPORTANT*** If you share accounts with someone, you will have to redo the process of placing the account as the main one again, be aware of the chances you still have to do this, as Microsoft makes available per year, only 5 chances so you can make some account your console's main account. Make Sure to know all passwords and email addresses of your accounts, you will need to log then back in.

1. Press the Xbox button to open the dashboard.

2. Select System > Settings > System > Console Information >

3. Select Reset console > Restore and keep my games and apps.

4. When asked to pull settings from an old Xbox, choose no, thanks

5. You will have to log in to your accounts again, and when you sign in with your account, make sure you turn it has your home console also, that's it.

NOTE: Rest assured, you won't lose games or saves