help elite controller possible cabling problem

Hello Steven W, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry to hear that you are experiencing problems with your Xbox Elite controller on your PC. Here are some suggestions that might help you resolve the issue:

Make sure you have the latest drivers installed for your Xbox Elite controller and your motherboard. Visit your motherboard and Elite Xbox controller manufacturer's website to download and install the latest versions of drivers compatible with your operating system.

Try connecting your Elite Xbox controller to different USB ports on your PC to rule out the possibility of a specific problem with a particular USB port. Be sure to use USB 3.0 or higher ports for optimal performance.

Check if the USB cable you are using to connect the Xbox Elite controller to your PC is in good condition. Sometimes faulty cables can cause connectivity issues. If possible, try a different USB cable to rule out any cable-related issues.

Disable power management for USB ports Sometimes the operating system's power management can cause disconnection issues with USB devices. To fix this, follow these steps:

In the Windows search bar, type "Device Manager" and open it.
Expands the "Universal Serial Bus Controllers" category.
Right-click each USB hub driver and select "Properties."
Go to the "Power Management" tab and uncheck the "Allow the computer to turn off this device to save power" option. Repeat this step for all USB hub controllers.
Restart your PC and check if the issue still occurs.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Yes in this moment i have it connected by USB cable if I can connect it and my PC detects it. But I want it connected without using the usb cable. It's a pretty expensive control that buys it with a lot of effort. And I do not know why a normal control detects it without problem and the Elite does not work.

And regarding your other question, my elite control does not have any connection problem with my xbox one s

Well this happens with both my controllers, one is the Xbox one controller and I also have the Elite controller...
I have tried another cable but it didn't help, maybe I will try some more cables.
Anything else I can try?

It is possible with an Elite controller.

Hello RAVEN,my name is Marvina, I will be happy to help you.

I am very sorry to hear that you are having problems with your Elite Series 2 controller. Here are some things you can try to fix the problem with the dpad:

1. Check the flex cable. The flex cable is the one that connects the dpad to the controller motherboard.

If the flex cable is damaged, it may cause problems with the operation of the dpad. To check the flex cable, you must disassemble the controller. Once you've disassembled the controller, you can inspect the flex cable for damage. If you see any damage, you should replace the flex cable.

2. Check the click switch. The click switch is what makes the click when you press the dpad. If the click switch is damaged, it may cause problems with the operation of the dpad.

To check the click switch, you need to disassemble the controller. Once you've disassembled the controller, you can inspect the click switch for damage. If you see any damage, you should replace the click switch.

3. Clean the dpad. If the dpad is dirty or greasy, it may cause problems with the operation of the dpad. To clean the dpad, you can use a soft cloth and some ********* alcohol.

4. Recalibrate the dpad. If you have tried all of the above and the dpad is still not working correctly, you can try recalibrating it. To recalibrate the dpad, you must follow these steps:

Open the Xbox Accessories app on your Xbox console.

Select your Elite Series 2 controller.
Select "Calibrate."

Follow the on-screen instructions to calibrate the dpad.

If you've tried all of the above and your dpad still isn't working properly, you may need to send it in for repair. You can send it to Microsoft or an authorized repair center.

Here are some additional tips for disassembling and reassembling the Elite Series 2 controller:

Make sure you have all the necessary screws and parts before you start.

Work in a clean, well-lit area.
Be careful not to damage the internal components of the controller.

If you're not sure how to disassemble or assemble the Elite Series 2 controller, you can find instructions online or in the controller manual.

Source: https://support.xbox.com/help/hardware-network/controller/get-to-know-elite-series-2

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.