help - can't sign in

The gold subscription is still active, when i check the friends list of my silver account i see my account still has the gold label. I can't log onto xbox.com with my gold account because i can't remember my windows live id or password because i've had this
account for years. so i can't check that site because i need to log in on my gold accounts windows live id to see my billing information

Hello Kenneth,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator

If you don't remember your Live ID or password, you'll need to give phone support a call for further assistance. They can be reached at 800-4MY-XBOX.

Have you visited https://billing.microsoft.com to verify that your Gold subscription is still active?

Hello Kenneth,

Thank you for posting in Microsoft Community.

We understand you are having issues with signing in to your Xbox account. This can be a frustrating issue, especially after factory resetting your Xbox. We appreciate your patience and cooperation as we try to help you resolve this problem. There are a few possible causes for this issue, such as network settings, corrupted data, or account security.

To troubleshoot this issue, please follow these steps:

- Check your network connection and make sure it is stable and secure. You can test your network connection by going to Settings > Network > Network settings > Test network connection on your Xbox.


- Clear your local saved games and sync them again with the cloud. You can do this by going to Settings > System > Storage > Clear local saved games. This will delete the local copies of your games and sync them again from the cloud when you launch them.

- Try using a different connection. You can try use wired ethernet cable or wireless. You may also try connecting the console to another network to see if it works.

- Try signing in the account on Xbox.com website or account.microsoft.com to verify the account.

If none of these steps work, please contact us again with the following information:



- The error code or message you see when you try to sign in

- The date and time of your last successful sign in



I hope this helps! If you’re still having trouble, please let me know we will do our best to help you resolve this issue as soon as possible.



Sincerely,



Microsoft Community Moderator