Help. Can't login to my account. Says I'm not connected to the internet.

Yes but I can't even login to my live account because it says it's connected to the internet and it's not I go to join Xbox live and try resetting up my old profile but it says it can't access it and I've put all correct info in

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community, and we're sorry you're having this issue. Could you tell which games this issue is happening in, is it a specific title or do all your games have similar issues?

Anyway please follow the instructions below, make sure there is nothing wrong with your connection.

Press the Xbox button to open the guide.

Select Profile & system > Settings > General > Network settings.

- Do the tests and check if any problem is reported, use the link below for reference.

https://support.xbox.com/en-US/help/hardware-ne...

- Also try the procedures listed by Microsoft in the article below, please.

support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-network-connection

* Thank you in advance for contacting, I hope this can help you.

To clarify, my console is connecting to xbox live and the internet just fine when in network testing, but as soon as I try to redownload my profile about halfway into loading it says this console can't connect to xbox live OR there's a problem with the credentials you're using to login

I changed my microsoft password and even put my xbox serial number to my account, still can't get it to log in.

I have no idea what to do, I just wanted to play Diablo.

I can't, it says that it's not connected to the internet. My xbox one is connected to the internet but when I try to play a 360 game on the xbox one it says that it can't connect to the internet.

I just hard reset my Xbox and logged back into my Xbox account and it's still saying I need to connect to IPv6 and I'm connected to the internet but I'm only getting 0.36mb for upload and 2.57mb for download can u help?