Help cant download game after redeeming code

there are a lot of people having the problem no point taking to them on the chat they will just till u the same old crap like they have been saying to me for the past 7 days on the phone

Hey there,

Thanks for messaging us! We were able to determine that the code was redeemed on a different account from what you are posting from. Are you sure you don't have any additional accounts on your Xbox One console that this could have been redeemed on instead
of your '' Gamertag? We're unable to share details over the forums on which account redeemed it, but in order to play the games you would need the account that the code was redeemed on to be signed in.

Hope this helps!

Yes,it was on my skype account vic.daz . The username for that is just 'BigBandStar' . I don't have any other accounts on my xbox. (so it was not on the account I'm posting on)

Hey there,

Thanks for messaging us! We were able to determine that the code was redeemed on a different account from what you are posting from. Are you sure you don't have any additional accounts on your Xbox One console that this could have been redeemed on instead
of your '12' Gamertag? We're unable to share details over the forums on which account redeemed it, but in order to play the games you would need the account that the code was redeemed on to be signed in.

Hope this helps!

This is my account on the xbox that I use aswell as my skype

Hey there,

Thanks for messaging us! We were able to determine that the code was redeemed on a different account from what you are posting from. Are you sure you don't have any additional accounts on your Xbox One console that this could have been redeemed on instead
of your 'BigBandstar12' Gamertag? We're unable to share details over the forums on which account redeemed it, but in order to play the games you would need the account that the code was redeemed on to be signed in.

Hope this helps!

Can you private message me the code you used to redeem the game? That will help us a lot. Just click the 'Message' button below this post, and once you private message me the code, post back here to confirm the message has been sent so we can find it!

did it work?