Help canceling Xbox One preview

Hello, im trying to canceling my Xbox One preview, but i can't because i don't have the program where i register, and i can't find the option to canceling, i haven't acces to private forum Xbox One preview, and i don't know what i have to do, if any moderator
can help me?

:)

 

Canceling a pre order

they told me to go to the preview forums and the preview members would be able to help out with canceling a pre order. I've contacted support twice now and they've told me the same thing. No one at support can cancel my pre orders because I'm in the preview
program.

 

Canceling a pre order

i talked with xbox support about canceling a pre order and they told me to come here, can someone please help me?

 

The app should still be available for you to download from your queue if you had it before. If not then you will likely need a moderator to look into it as you've requested.

 

If your console is registered to Preview under someone else's Microsoft account, then you can't do anything without any outsider support.

This is the situation I'm in at the moment - the previous owner of my xbox signed up for Preview and now I'm locked out of managing Preview on my console.

Once a console is registered for Preview with one account, it can't be re-registered to a second account.

I'm awaiting support from Microsoft to get my console un-registered. If I get anywhere, I'll let you know.