Help!!! Black Screen after Logo start up screen!!

ZzZxSandManxZzZ · May 14, 2015

I was in the middle of a happy day on destiny. Out of nowhere, I lost connection to xbox live. This has happened before, and I resolved the problem by restarting my console. When I went to turn it back on, I just got stuck on a black screen right after the
green loading screen. I can't make it to the dashboard. I have called Microsoft support, and they could only tell me to try and do a hard reset, which I have done countless times. I even tried doing a factory reset with a USB but I cant seem to get it to mount.
I really do not want to have to send it in and wait so long for them to repair or replace it. If anyone could attempt helping me it would be much appreciated, thanks in advance.

:)

x Donkeyy · May 14, 2015

Black screen after start up screen?

Tried that! The logo and start up screen appears then a black screen so the HDMI is perfect

General C34 · May 14, 2015

Xbox One boot up question

I've noticed that my console does not boot up the same as it used to. Normally when I turned it on the console starts on the Green Screen, then goes briefly to a black screen with the white xbox logo right in the center, and then finally to the dashboard.

Before: Green Screen > Black Screen (w/ xbox logo) > dashboard

Now: Green Screen > Black Screen (NO xbox logo) > dashboard

This sequence is mostly unchanged except that white xbox logo on a black screen is gone. Screen still goes briefly black before the dashboard, but no logo.

I've checked with a friend and he still gets that logo. We're both on OS Version 6.2.13332.0, and power-saver mode.

Is this something I should be concerned about? The console is otherwise functional, but my console got the green screen of death a few months ago, and the same thing more recently. I fixed it both times with the offline factory reset tool but then I noticed
that white logo no longer showed up during the booting sequence.

Any help appreciated.

Luigi Raw · May 16, 2015

Generally for this issue I would have suggested the reboot method (holding the power button down) but you state you have tried this. Other methods would include:

Unplugging the power supply from the mains and from the console and leaving for a while (30 mins or so)

Remove any external devices (inc. Kinect), leaving only power and HDMI and attempting to power on

I cannot guarantee either of these will work but for me they have been common fixes when I have had similar issues.

Please let us know if you manage to resolve the issue.

- L

Luigi Raw

Generally for this issue I would have suggested the reboot method (holding the power button down) but you state you have tried this. Other methods would include:

Unplugging the power supply from the mains and from the console and leaving for a while (30 mins or so)
Remove any external devices (inc. Kinect), leaving only power and HDMI and attempting to power on

I cannot guarantee either of these will work but for me they have been common fixes when I have had similar issues.

Please let us know if you manage to resolve the issue.

- L

x Donkeyy

Tried that! The logo and start up screen appears then a black screen so the HDMI is perfect

MaximumExtreme

During normal start up it will go to the green xbox screen with loading dots on the bottom then it will display a black screen. If the black screen is what your talking about give it a minute for the xbox logo to pop up. The console is loading the dashboard
when you see that screen.

Goodnight CCSO

I not even sure that it's the preview program at all. My screen now loads up to a blank black screen after the my games and apps logo repeatedly pops up and disappears till it finally disappears completely to a blank black screen. It only shows the logo
and none of my games and it also showed me sign in.

Norrissa

Please visit
support.xbox.com/.../offline-system-update-diagnostic-tool This website actually explains the whole process and has the file you need, but to simplify the process I’ve put together the below information.

You’ll want to use a 3.0 USB Flash Drive with at least 2GB of storage space, formatted to NTFS file type. Use the Restore to Factory Default file found on the above page.

Be sure that once you’ve unzipped the files and are transferring them to the USB that you only move the files, not the folder. There can be no folder on the USB.

File Instructions:

1. Click Save to save the console update .zip file to your computer.

2. Unzip the file (double-click the .zip file to unzip it)

3. Copy the contents of the .zip file to the root directory of your flash drive. (can not be in a folder on USB)

4. Unplug the USB flash drive from your computer.

5. Plug the flash drive into a USB port on your Xbox One console.

6. Press and hold the BIND and EJECT buttons on the console, and then press the Xbox button on the console.

7. Continue holding the BIND and EJECT buttons for 10-15 seconds.

8. Listen for two “power-up” tones a couple of seconds apart.

Note If you don't hear two power-up tones after 10 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed. Start again at step 6.

9. You can release the BIND and EJECT buttons after the second power-up tone.

10. When the console restarts, remove the USB drive.

11. Once the console restarts, the update is complete and you should be returned to your experience

Help!!! Black Screen after Logo start up screen!!