Help - Barred Account

HI All

I now this might not be the best/right place for this but ive tried everything else.

My account has been barred from purchasing items or adding pre paid cards by having a risk bar placed on it.

I have spoken with Xbox support and they raised an escalation to the Global Escalation Support. team who sent me the below

_________________

Hi,



My name is Kia with Xbox Global Escalation Support. Thank you for your patience while this issue was investigated. I would like to take a moment to explain the situation surrounding the issue with your Xbox Live account.



It has been determined by our security team that purchase and pre-paid code (PPC) redemption must be disabled on this account due to the detection of suspicious and/or fraudulent activity. I regret to inform you that we are unable to restore these functions
to your Xbox Live account. While I understand this is certainly frustrating, please be advised that account security and the protection of your personal information is of the utmost importance to Microsoft.



While you can still use this account to play games offline, you will not be able to make purchases or redeem pre-paid codes (PPCs). This account will not be able to access Xbox Live as you will not be able to add a subscription, so you will need to create
a new account if you want to be able to use Xbox Live. However, there are a couple of workarounds that you can use to continue using this account if you want to be able to play games offline.

1. You can purchase physical game discs from The Microsoft Store or other 3rd party retailers.
   
2. You can create a secondary account on xbox.com and make purchases on your console using that account. As long as the content is purchased on your console, you can use it with any Xbox Live account that is downloaded to that console.
   

I understand that this is not an ideal solution and I apologize that we are not able to resolve this issue as you would like. Given the nature of this issue, there is no further support that Microsoft or Xbox representatives can provide.





We sincerely apologize for any inconvenience that you have experienced and I appreciate your understanding and patience while this problem was investigated. If any other issues arise you may contact
Xbox Customer Support and one of our support representatives will be happy to provide further assistance.

___________________________________________________



I then spoke with a manager at xbox support who got in contact with them and advised me my account has apparenlty been barred as a request was put through a bank account attached to my live account for a refund, resulting in me
having free content.

I have never done this on my account whenever i have had issues with purchases or anything ive contacted Xbox.

They are refusing to give me a chance to prove this wasnt me/wasnt on my account as my bank statments and purchase history on my account show i havent done this and they essentially its barred a 10 year old account which ive spend alot of time and dedication
on without providing any kind of prove or providing a means of appeal.

Is there anyone hear that nows of a way to get in touch with somone higher or how to resolved this as i dont want to loose my account.



Thank you

:)

 

Declaring forum Martial Law

If i was a mod there would be lots off accounts barred from this place...

 

Please Help

Not sure what they mean by "barred".

I doubt you are banned/suspended if you can sign in.

You would need to contact support again as they are the only ones that have access to your account & can help resolve this.