Help and Support Contact

Hi Joseph.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I'm really sorry for your problem. Personally, I understand your frustration, but my advice is to keep trying to contact technical support once again. They are usually always available and responsive. Perhaps you encountered a period of higher request volume.

You probably have an order number, and with that, you can seek clarification.
Unfortunately, we don't have access to your personal data or your account, so we can't verify why it hasn't been repaired. I, too, have requested a repair recently and am waiting to receive the controller, and the only intermediary is the official Microsoft support.

Kind regards
Renato

Sorry to hear it. If you cannot set up a call back or use a different internet connection (PC) to do so you can contact phone support yourself. If you live in North America the number is 1-800-469-9269. If you live in a different country then reply back
with which country you live in and we can give you the number.

Heyy I have and issue, its seems that when i bought a membership it said that i had a error. i did the instruction told me to do but still isnt resolved. i would appreciated if someone were to Help fix this issue thank you

Call them back and tell them it's not there, I just checked for you, it offers, Ambassador chat or twitter, or call back etc, no email.

Yeah I got a incident number but guy on phone said check website for email grrr fun times lol