​ help advice information and who do i need too contact

Hi there,

if you believe your account was hacked then and the suspension is caused by that then it might be best to contact official Xbox Support, see this link for some information: https://www.xbox.com/en-us/Live/Account-Security/What-To-Do

They might be able to check the account for any suspicious activity etc. and investigate where needed.

To contact Xbox Support use http://support.xbox.com/contact-us

Hi there Kittyctrl, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If the refund requests were approved so long ago and if you have received an email notifying you of the approval, then please respond to that email. This is the only way to get back in touch with the team that originally handled your refund request.

However, if you haven't received any email notification of your refund approval, you should contact Xbox Support directly for further assistance. They are the only ones who can help you with this problem.

Please note that in this public community forum, we are just players like you trying to help and guide other players. This means we don't have access to other accounts or information about refunds for other users.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

I understand your situation, unfortunately you will not find the help you need in this forum, in this forum no one can attend specific cases nor do we attend cases where access to the system is required, this forum is for help information and general advice, your case should be reviewed by a support agent through the contact website.

Just to add to what Daft Badger has said, you may on occasion need to download updates when you get new games. At least that's what I gather from different posts on this forum in the past. Some games will need the most recent system update. I could be wrong
on that, but don't think I am.

I will also add that the Xbox One/S is a very connected console. It is quite limited in it's capabilities without an internet connection.

You'll need to connect online when you first set the console up for any updates but as long as you by disc copies of games you don't have to be connected online.

Just check the back of the games case to make sure it's not an online only game.

You can download games & if you set the console to offline mode & as the home console in the settings then the majority of digital games will work without being connected online as well.