Help adding money to child account - losing the will to live!!

To change the default setting for your child:

1. Press the Xbox button
   to open the guide.
2. Select All Settings.
3. Under Account, select Family, select the account for the family member whose settings you want to change, and then select
   Access to content.
4. Change the Buy and download setting.

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble with completing a purchase from a child account is that correct? Have you tried going into the settings from the parental account and allowing the child
account permission to complete purchases. You can do so by going into your "Settings" and selecting "Account" then "Family" and pick the child's gamertag who's settings you want to adjust. Once there look for "Privacy and Online Safety" under Xbox Live privacy
and you can allow purchases at least for this attempt and then go back and block it after if you'd like. Let us know with a reply how it goes!

I believe it doesn’t matter, should go on in the region you are in. I would try a small amount first though just to be sure.

Hiya David,

Thank you for contacting Forum support.

Sorry to hear there is an issue with the region.

Unfortunately, since the currency was already purchased it cannot be converted from one currency to another. There will be two separate balances on the account if you switch to your original region.

Basically when you purchase new currency it will apply to the correct region, but you will still have the other region balance as well (this will not add to your current balance, but it will show a septate balance).

Make sure the region on the console is set to the correct one. check out this link:

How to update your Microsoft account if you’re moving to a new country or region

Also, try to set it on
Xbox.com as well to the correct region.

Click on your profile

Select Xbox Settings

Select "Change 360 account region"

then click on your region then once set
Power Cycle your console.

Hope this helps.

I would log into
account.microsoft.com on your account and verify that your payment methods are up to date and valid under Payments & Billing > Payment Methods.. From there, check your child's account in the family tab and make sure their settings are set up to allow it.
You should also be able to try to add money to the accounts from there, and might give you more information on any error than the console, if it still comes up.