HELP!!! 3 Month Gold is saying the code has been used, only brought it today.... HELP!!!!

Hi all ,,

Major issue,,, with Xbox One Console

This morning i purchased a 3 Month XBOX Live card from my local Tesco store... My daughter and myself have entered the code numerous times to get the same message...

After a quick google search i went to Settings on xbox one and clicked on Subscription.... It shows that i have a 3 Months Subscription that is valid till 08/12/2018.

But my daughter can't play online as it take us back to the subscribe to GOLD page.

Im. sitting on the phone in a very long wait to XBOX Support.

Does anyone have any idea what could be this issue here.... 45 minutes an still i on phone.

:)

 

Please help

Hello. I got a problem with xbox live gold prepaid code for 3 months. I just buy it and typing in REDEE CODE and when i press done it says This code has already been used. Please enter a code that has not been used, but it wasnt used. Can you help me?

 

12 month subscription code Already used!?

Hi there. Today I bought a 12 month Xbox live subscription code but once I enterde the code it said the code Already has been used! Please help.

 

Hi, if you're using an Xbox One then you'll need to set the Xbox as the home Xbox of the account that currently has the subscription in order to share that subscription.

My Home Xbox Setting on Xbox One | Share Your Xbox One

 

Hi there,

If she's using a different account, then you've to make sure you are sharing Xbox live gold with other accounts. But if you guys using the same account or both of you have the same issue follow this steps.

Please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account since you will need them later)
2. Perform the manual power cycle steps as mentioned on the following link, be sure to wait at least 60 seconds before powering on again: Restart or Power Cycle Xbox One Console
3. Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at Contact Us | Xbox Support

 

Hi there,

If she's using a different account, then you've to make sure you are sharing Xbox live gold with other accounts. But if you guys using the same account or both of you have the same issue follow this steps.

Please double check
http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account since you will need them later)
2. Perform the manual power cycle steps as mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   
   http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
Contact Us | Xbox Support