Hello

My account was compromised and they did stuff that got my account banned . I did file an unauthorized case but they found no evidence . I did go to the enforcement team but they keep sending me pre-written text like robots. I did all I could do to try to
get back my account unbanned .

What should be my next step?

I lost 4 xbox one digital games and a 1 year membership so you know I would never do anything to try to violate the code of conduct.

:)

 

Hello friends

Xbox one has no games.

 

Hello friends

It's a character named Gongora from an Xbox 360 RPG called Lost Odyssey. Great game worth playing if you like any classic Final Fantasy game or long RPGs you can sink tons of hours into.

 

There's nothing you can do.The enforcement team have evidence that you broke the rules so you were banned.

If support say there's no evidence of your account being compromised then thats it.

Any other questions regarding account bans should go here
forums.xbox.com/.../41.aspx

They will only tell you why you were banned though.

 

I guess i'm still within the 90 day policy. I guess I can refund my xbox one and buy a ps4 where sony never bans a user by mistake. By the way better graphics

 

You weren't banned by mistake.The enforcement team carry out a thorough investigation before banning anyone so they have found evidence that you broke the rules.

The exact same thing will happen on Sony's console as well if you are found to be breaking the rules

 

I guy hacked my account and broke the rules . What side are you on the CONSUMER OR MICROSFT.

Upon trying to sign in my account it greets me with this message .

Sign in is block on **************@****.C*m. it says black for too many incorrect passwords . The same guy that hacked me is trying to do it again.

 

so your hotmail is blocked not your xbox live? you can reset that if you know your security stuff

 

I ave to wait that guy hacked me and got my account banned from xbox live and now got my sign in block but microsoft is doing a bad job finding the person

 

Hey there,

I couldn't help but notice that you posted your email address. Please do not post things like this, as this is how others can hack you.

Now, are you able to Sign into your Xbox Live gamertag on your console?

Have you got an email from Xbox Live, telling you why you where banned?

Are you able to sign onto your account through,
https://outlook.com or https://account.live.com. ?

Please post back any results to the questions above,

Regards,

 

I didn't post my email I just inputted those characters for example.

Yes I can sign in on my console but can't connect live because of the suspension.

Yes this is the email.

This email is to notify you that your Xbox Live account privileges have been permanently suspended due to account theft, attempts to extract account information from other players, and/or attempts to use the Xbox Live service for commercial purposes. This
conduct was discovered in your profile, your activities, and/or your communications and has been determined to be severe, repeated, and/or excessive.

Right now i'm able to access the account at the website.

But the guy that had recently hacked my did this to my account to get other peoples account and I don't know how much people got banned because of this when they were innocent.

I did file an unauthorized case but with the rude customer support blabbing their mouth saying that there is no way my account can get banned. I don't think I can get justice.