Hello there, I need help regarding credits not being deposit on my account yet

Hello Stardog80,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. Since your last survey event for 250 Credits was only pending on the 2nd, it was not processed in time for the first deposit this month. It will
be a part of the end of month deposit cycle.

Hello Smasher39,

There is no date being shown since the end of month deposit is currently being processed, and the next deposit date has not yet been scheduled. Since you have already been scheduled for a deposit due to being over 5000 pending Credits, there is no need to
request a deposit, and that button has been removed. Your Credits that were pending before the 15th of this month have been deposited in this recent deposit cycle.

Hello Nanna Margaret,

I can confirm Smwutches' response. Furthermore, there is a difference between deposited and pending Credits. We cannot deposit directly into your Microsoft account as currency. Your Credits must be first placed into your Rewards Accounts and then deposited
by our deposit process to convert the Credits into currency. As Smwutches says, this operation has not yet occurred, and should take place in the mid month deposit this month.

Hello Saddukkar,

That notification was incorrectly receiving birthday information. I see that your account has had this error fixed, and your status is now Green. Regarding your deposit, that has not be done yet. The next deposit cycle will occur in the middle of this month.
Your last Credit event which scheduled you for an automatic deposit occurred too late to schedule you for last months end of month deposit.

Hello Andros635,

From our FAQ:

When will I get my Rewards Credits?

Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until a quantity
of 5,000 is reached.

However, I can see your confusion regarding completely explicit explanations of our deposit cycles. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month
deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. This is due to us needing to send a file for deposit processing by a certain date in order to deposit these Credits by these deposit dates.
Since your Credits were pending on the 18th, they should be included in this month's mid-month deposit date.