Hello MS engineers?

Discus and support Hello MS engineers? in XBoX on Consoles to solve the problem; i have tried everything to fix this loading problem on my xbox scorpio i am trying to load forza 7 but every time i try or try to fix it nothing ive... Discussion in 'XBoX on Consoles' started by Tails Playz, Apr 24, 2018.

  1. Tails Playz
    Tails Playz Guest

    Hello MS engineers?


    i have tried everything to fix this loading problem on my xbox scorpio i am trying to load forza 7 but every time i try or try to fix it nothing ive redownloaded my account to deleting and reinstalling and nothing no conventional fix can fix it plz halp

    :)
     
    Tails Playz, Apr 24, 2018
    #1
  2. At the Nozzle
    At the Nozzle Guest
    Hello MS

    Hope you are enjoying the new forums! Hello MS engineers? :)
     
    At the Nozzle, Apr 24, 2018
    #2
  3. KoH QueenBee
    KoH QueenBee Guest
    Hello MS

    Hello now what do you think of the new forums. Do you like them and hope they are helpful to you and all other players....
     
    KoH QueenBee, Apr 24, 2018
    #3
  4. Internet Expert
    Internet Expert Guest

    Hello MS engineers?

    While I'm not an Microsoft engineer, this could probably be solved with simple troubleshooting steps.

    Do you own Forza 7 as a digital download, or a disc? When you attempt to run it, do you get an error message and/or code of any kind? (ex. "0x--------")
     
    Internet Expert, Apr 24, 2018
    #4
  5. Mister Getafix
    Mister Getafix Guest
    Hi there!

    Happy to help troubleshoot! In addition to what
    Internet Expert     asked can you describe in detail what is going on with Forza 7?

    If you are seeing any errors be sure to post photos of those screens.

    You might also follow all of the steps on the
    Game freeze guide     to be sure we have tried all standard support steps.

    Post back and let us know how that goes!
     
    Mister Getafix, Apr 24, 2018
    #5
  6. Tails Playz
    Tails Playz Guest
    Yes I only get a black screen with loading music continually going on with nothing happening or the load screen appears and nothing it’s obviously frozen I’ve tried all conventional ways of fixing load issues but nothing the only thing I haven’t tried is
    a factory reset and I don’t want to spend a full day and a half to re-download.

    Few points before assumptions 1- this is the only game i have a problem with

    2- i never get any error codes or nothing it just freezes or plays music on a black screen forever

    3- sorry i take a while for response im busy most the time
     
    Tails Playz, Apr 27, 2018
    #6
  7. Mister Getafix
    Mister Getafix Guest
    Thanks for the info!

    Could you send us a photo of the console location and where it is plugged into a power source?

    Do you own the game digitally or on disc?

    And finally, are you using an external hard drive?
     
    Mister Getafix, Nov 1, 2018
    #7
  8. Tails Playz Win User

    Hello MS engineers?

    Hi there!

    Happy to help troubleshoot! In addition to what
    Internet Expert     asked can you describe in detail what is going on with Forza 7?

    If you are seeing any errors be sure to post photos of those screens.

    You might also follow all of the steps on the
    Game freeze guide     to be sure we have tried all standard support steps.

    Post back and let us know how that goes!
    Yes I only get a black screen with loading music continually going on with nothing happening or the load screen appears and nothing it’s obviously frozen I’ve tried all conventional ways of fixing load issues but nothing the only thing I haven’t tried is
    a factory reset and I don’t want to spend a full day and a half to re-download.

    Few points before assumptions 1- this is the only game i have a problem with

    2- i never get any error codes or nothing it just freezes or plays music on a black screen forever

    3- sorry i take a while for response im busy most the time
  9. Internet Expert Win User

    Hello MS engineers?

    While I'm not an Microsoft engineer, this could probably be solved with simple troubleshooting steps.

    Do you own Forza 7 as a digital download, or a disc? When you attempt to run it, do you get an error message and/or code of any kind? (ex. "0x--------")
  10. Mister Getafix Win User

    Hello MS engineers?

    Hi there!

    Happy to help troubleshoot! In addition to what
    Internet Expert     asked can you describe in detail what is going on with Forza 7?

    If you are seeing any errors be sure to post photos of those screens.

    You might also follow all of the steps on the
    Game freeze guide     to be sure we have tried all standard support steps.

    Post back and let us know how that goes!
  11. Mister Getafix Win User

    Hello MS engineers?

    Hi there!

    Happy to help troubleshoot! In addition to what
    Internet Expert     asked can you describe in detail what is going on with Forza 7?

    If you are seeing any errors be sure to post photos of those screens.

    You might also follow all of the steps on the
    Game freeze guide     to be sure we have tried all standard support steps.

    Post back and let us know how that goes!

    Yes I only get a black screen with loading music continually going on with nothing happening or the load screen appears and nothing it’s obviously frozen I’ve tried all conventional ways of fixing load issues but nothing the only thing I haven’t tried is
    a factory reset and I don’t want to spend a full day and a half to re-download.

    Few points before assumptions 1- this is the only game i have a problem with

    2- i never get any error codes or nothing it just freezes or plays music on a black screen forever

    3- sorry i take a while for response im busy most the time
    Thanks for the info!

    Could you send us a photo of the console location and where it is plugged into a power source?

    Do you own the game digitally or on disc?

    And finally, are you using an external hard drive?
  12. At the Nozzle Win User

    Hello MS

    Hope you are enjoying the new forums! :)
Thema:

Hello MS engineers?

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