Hello message stuck

hi

Just logged on and signed into my account and the 'Hi (name)' message came up at the bottom of the screen.

Bad thing is, it won't disappear...

I can still play in the background yet it bugs me and some games I need to see the things it is blocking...

All I've tried is restarting it...

:)

 

Stuck hello message in start up

Hi

Firstly can you try and carry out a console hard reset by pressing and holding the Xbox button / logo on the front of the console for 5-10 seconds and after the console has powered down wait for about one minute and power it back up to see if this helps
with your problem.

 

Stuck hello message in start up



Hi, when I turn my Xbox one on, it says Hi Timothy when it signs me in. That message used to disappear but now it's stuck on the screen and won't disappear.

It's hindering me watching Netflix and playing games to the point I can't anymore.

What can I do to solve this?

 

Hey there,

Let's start out with these steps:

• Press and hold the power button on your Xbox One until the console powers down.
• Remove the power cable from the back and let it sit for 3 minutes.
• Plug your Xbox One back in and power on to see if the issue remains.

If the issue does come back, the next step we recommend trying is a
Factory Restore on your Xbox One console. Be sure to select Reset and keep my games & apps!

Keep us posted!