Hello. Ive been experiencing issues involving shutdowns and sudden restarts/crashes

ClarkAdian · Jan 27, 2025 at 5:32 PM

These only happen when playing graphic intense games. Event viewer just says this

Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 6/19/2024 1:12:59 AM Event ID: 41 Task Category: (63) Level: Critical Keywords: (70368744177664),(2) User: SYSTEM Computer: Delatorius Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 41 9 1 63 0 0x8000400000000002 15481 System Delatorius 0 0x0 0x0 0x0 0x0 0 0 0 0 false 0 0 false 0 0 false false 0 0 3

I uploaded dump files and I'm now asking for people to help as I don't know what to do with this information.

fix.rar

the issue started when I installed a game (Detroit Become Human). The game started smoothly for the first hour until I got to a section where the issue started. The screen would freeze and a buzzing noise would start playing, and the whole system reboots, no matter how many times I reopen to try again it does the same. I have checked if overheating was the problem but it was not. Reseated my RAM and GPU, but still nothing. The issue is only when I play a demanding game. other low-intensive games like CSGO, and Valorant would run smoothly with no problems, it only really happens with intense games.

***move from Windows / Windows 11 / Performance and system failures***

:)

Aaron.T - MSFT

Hello, ClarkAdian

Welcome to the Microsoft community.

Thank you for your feedback. I looked at your dmp file and two of them are valorant causing the problem. The other one looks like a hardware issue or a game issue based on your description.

For Valorant, there are community members who have anti-cheat sweeps of the disk for that game, which can cause problems with other games as well. It is recommended that you uninstall Valorant completely and then continue to test your larger games for problems.

You can try turning off overclocking etc in the BIOS. If the problem still exists, you can try contacting a professional computer repairer for hardware testing or after-sales computer assistance.

I look forward to your feedback, which will help me pinpoint your problem.

Best Regards,

Aaron| Microsoft Community Support Specialist

AquarrzSudnnym

Check the ventilation holes for dust accumulation and clean them.

Sudden shutdown of the console and/or prolonged fan noise indicates an overheating issue.

Twysted-4A6C3DB4-767

Ive been playing it without issue since the early release on friday. Now all the sudden I cant connect to a game either

Just a Volunteer

I have experienced this issue with the last 6-8 Alpha Skip Ahead OS previews.

I've reported this issue using Report a Problem several times on my new Xbox Series X.

It always occurs after restarting console from Instant on.

A simple restart of the console from the Power menu or a Full shutdown resolves this issue for me.

marcozignani1

I have not elite controller and it does the same issue (crash/shutdown).

Please fix it

Hello. Ive been experiencing issues involving shutdowns and sudden restarts/crashes