Hello i need help please !

As of July 1, 2014, there are no offers to receive credits for renewing gold.

You'd want to post in the Xbox Rewards Questions forum for support to check any other purchases. Depending on when you purchased Dead Rising and Resident Evil, they may have gone toward 1 of 2 Games on Demand punchcard offers and you would need to complete
the offer in order to receive the credits.

As of July 1, 2014, there are no offers to receive credits for renewing gold.

You'd want to post in the Xbox Rewards Questions forum for support to check any other purchases. Depending on when you purchased Dead Rising and Resident Evil, they may have gone toward 1 of 2 Games on Demand punchcard offers and you would need to complete
the offer in order to receive the credits.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello DamianHuelmo, try to remove games from quick resume, because when you will start some game that is very heavy in matter of memory for the console.

And finally try to do a reset on the console while keeping games and Apps.

The first is a clear cache

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

Hey there, this should help you a lot!

If you have gone here:
account.live.com/ResetPassword.aspx and still have not found a resolution, I suggest giving them a call, or chatting them up, here's a link to how you can do that!
support.xbox.com/.../contact-us

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If after those two steps you still cannot find out what the password is and you cannot validate the information to gain access to your account, then unfortunately there's no way to get it back!