Hello, I have an xbox 360 with parental code, I want to reset the account, how can proceed?

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with parental controls on your Xbox 360.

There will be some prerequisites that you need to meet before you are able to reset this passcode, first,
Your Microsoft account must be an adult account.

Once you have met this requirement, you can proceed to resister the console under your name.

For further clarification on this, I recommend that you take a look at the article that covers How to reset the pass code
for parental controls on Xbox 360.

I hope this is of some use to you.

Hello nicolestehr!

Sorry to hear about that parental code getting in the way.

We do have steps for you to get that reset on your own

I would try to go ahead and follow the steps here on
How to reset the pass code for parental controls on Xbox 360

See if you can follow the steps there to get that parental pass code unlocked and let us know how that resolves your issue.

Thanks!

Hello there!

In order to reset the parental controls pass code on your Xbox 360, you will need to follow the steps on this link How to reset the pass code for parental controls on the Xbox 360 | Xbox Support.

Hi CatRust,

Parental Control codes for Xbox 360s can be reset on our website, here's an in depth guide on how to resolve this issue:

Reset your Xbox 360s Parental Control Code.

I hope this helps!

Hello Juan!

Sorry to hear about your family lock.

Are you using the Xbox 360 or the Xbox One?

They both have different means to create and ask for codes that would prevent you from playing the games that you want or changing settings when it comes to your console or account.

If you are experiencing this issue on a 360, sounds like you have a Parental Passcode set up. You can get that reset or removed by following the instructions here on our site
How to reset the pass code for parental controls on Xbox 360 .

If you have a problem with a code being asked on an Xbox One, you might be referring to a Passkey.

You can get that changed or reset by following the steps here on
You've forgotten your Xbox One passkey.

Give the appropriate steps a shot and let us know how that helped in resolution of the issue

Thanks!!