Hello, I have a problem, help my!!!

Hello, good night, I need your help, when buying Turkeys (V-Bucks) in Fortnite, it says that the purchase was successful, and when I go to review the Turkeys in the game, I do not see the V-Bucks purchased, and It also takes a long time for the money to be returned (to my dad), and I am sorry for the cause of the money withdrawn without permission due to a purchase error, please fix it !!!

Atte. Fidel Perez

Xbox Live username: WoodElLicheLp

(It happened more than 3 times !!!)

(I have this question in 17 of Jule, but I haven´t a answer)

Microsoft Service Error Response Image:





Purchase information (in the ITAÚ Bank App) (which should not be there, and also, the payment made is multiplied (and charged) 3 (three) times):



Translation:

Operation date: Establishment:

12/07/2020. PURCHASE ABROAD

Code: Description:

150316. 01 installment

Amount USD$

$ 1,41

:)