hello, i cannot use my gold code, also my one month code. can you help me?

Hello dear microsoft i have a problem i got my XBOX ONE back today after the Bluray Drive was broken, you send me a letter that you gave me a 1 month xbox live gold code for apologie but there is no code inside of the box.

Can you help me with this issue?

Ok i understand your answer, but that i want it's to use my live gold before subscribe to GPU.

Because after my 12 months live gold give me 4 months of GPU, if i can use it now , also it give me less than 12 month because the maximum is 36 months.

it's impossible to convert code 12 months live gold in 6 months or change code again other ??

Thanks to you and excuse me for bad english (french)

I need help. I used a 12 month code before my gold ran out and it ask me to buy gold

I spoke to support also, and basically they have no idea why this is happening!! They cancelled my subscription, and gave me a code for one month free, but I kept getting an error code when I tried to use it. In the end I have to look for the free month
subscription offer that you can choose when you try to buy live gold through your xbox one. That seems to of worked. I will have to renew my subscription once this runs out, and hope they have solved the problem.

Hope this helps

Also for a little more info on the prize. Nowhere does it stipulate that you cannot use the One Month Code with an existing Microsoft Account Which already has Gold. When looking at the xbox.com/usagerules , No where does it state that a "Xbox LIVE Prepaid
1 month Gold Membership Card." cannot be added to an existing gold account.