"Hello, guys. I purchased GofW 4 in 07/10/2016 and I doesn't received the bonus code. Please, ...

Hey there!

From the >>Gears of War 4<< store page:

To qualify, purchase and redeem Gears of War 4 on Xbox Live by December 31 2016. Tokens for download will be sent in waves through Xbox Live in-dash message system within one month of redemption.

So if you still don't have your codes after 30 days, feel free to post up a new thread and we'll take a closer look.





Thanks!

Hey cesarksana -

From the >>Gears of War 4<< store page:

To qualify, purchase and redeem Gears of War 4 on Xbox Live by December 31 2016. Tokens for download will be sent in waves through Xbox Live in-dash message system within one month of redemption.

So if you still don't have your codes after 30 days, feel free to post up a new thread and we'll take a closer look.





Thanks!

Maybe be a little more specific.

1. Did you receive the game itself?

2. Assuming you did, you're just expecting your BONUS codes.

3. If this is the case, you do realize that you're not going to get these right away right? I mean, they are BONUS codes after all.

Read This:

These codes will also be sent out in waves, and are also available to anyone who purchases Quantum Break between April 5, 2016, and July 7, 2016. If you pre-ordered Quantum Break, you’ll receive your codes within a couple of weeks of game launch. If you
purchase Quantum Break between April 5, 2016, and July 7, 2016,
you’ll receive your code within a couple of weeks of purchase.

So, just be patient, you might be getting it some time soon. Also, threatening XBOX with legal action is like challenging Michael Jackson to a moonwalk battle. It will not go in your favor. Just be patient.

btw, i installed and played it on 10/07/2016.

b，

Thanks for the link! From what we can see, purchasing the game should automatically activate that 3-month trial. Since this is a subscription service offered by Ubisoft, we definitely recommend that you continue to work with their support staff to reach
a resolution. If there was a code we could send out for this promotion, that would be a different story, but unfortunately we are not able to provide a trial for a 3rd party subscription service.

Please reach out to Ubisoft again, and definitely keep us posted here as well so we can make sure this is sorted!

i chatted with Ubi CS and here is the history

Corey P (2016/10/28 下午4:01:38): Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.

Me (2016/10/28 下午4:02:02): Hello Corey

Corey P (2016/10/28 下午4:05:00): Hello!

Corey P (2016/10/28 下午4:05:28): I understand that you are missing some content from JDU2017. This was supposed to be a 90 day member ship but you only see 2 days right?

Me (2016/10/28 下午4:05:34): yes

Me (2016/10/28 下午4:06:18): i asked microsoft for help . they said they could not

Me (2016/10/28 下午4:06:36): provide a trial for a 3rd party subscription service

Corey P (2016/10/28 下午4:07:30): I understand. I can certainly assist you with this topic. Are you able to attach a proof of purchase for the 90 day JDU to this ticket? Once provided I can start the process of fixing this issue for you.

Me (2016/10/28 下午4:07:55): i bought the digital game

Me (2016/10/28 下午4:08:11): from microsoft store

Corey P (2016/10/28 下午4:08:25): Awesome! Do you have the email receipt ? If you do not have this on hand you can always request a duplicate receipt from Mircosoft

Me (2016/10/28 下午4:08:29): yes

Me (2016/10/28 下午4:08:48): Order 9112f045-52ad-4e8a-a207-5b0fbd6de3e5

Corey P (2016/10/28 下午4:08:49): Can you take a screen shot of that and attach it to this ticket as well as any extra content you purchase for this game.

Corey P (2016/10/28 下午4:09:23): We are unable to look up Microsoft Orders. I apologize for this inconvenience.

Me (2016/10/28 下午4:09:45): how can i attach the foto?

Me (2016/10/28 下午4:09:55): i can not find any button

Corey P (2016/10/28 下午4:10:33): Let me send you some information on how to dothis

Me (2016/10/28 下午4:10:42): ok

Corey P (2016/10/28 下午4:10:54): I sent it to your email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Me (2016/10/28 下午4:11:20): i check it right now

Me (2016/10/28 下午4:14:00): yes i had uploaded

Me (2016/10/28 下午4:16:44): would that be fine？

Corey P (2016/10/28 下午4:17:01): Is that for the game or the 90 day subscription? If the game is working fine I will just need the subscription receipt

Me (2016/10/28 下午4:18:07): no,the question is my friend and i bought the same game, he got 90 days membership and i only got 2 days

Me (2016/10/28 下午4:18:17): we bought the same game

Corey P (2016/10/28 下午4:18:31): Thank you for the clarification. Yes that receipt will be fine.

Me (2016/10/28 下午4:19:10): we bought the game in page
https://www.microsoft.com/en-us/store/p/just-dance-2017/c37p6x5tmqrv

Corey P (2016/10/28 下午4:19:17): I have send this ticket to the proper channels to be investigated. I can update you as soon as I have this fixed for you. Is there anything else at this time I can assist you with?

Me (2016/10/28 下午4:20:02): how long i should to wait to have the answer?

Corey P (2016/10/28 下午4:20:45): With any request it may take up to 48 hours to complete. If I am able to provide you any updates sooner I will reach out to your email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Me (2016/10/28 下午4:20:52): thx

As a xbox fan, i am very disappointed, i had contacted Ubi before，and had some bad experience , always asked me to wait and finally nothing changed. I hope xbox team can be as kind as Amazon team. I am a customer ,if neither Ubi nor Microsoft can not do
nothing , what should i do?

How i miss you . those CS of amazon

i will post the answer of UBI team and hope i had a good luck