hello guys i need help

Hello, Nor_711. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

However, I find it appropriate to ask some questions:

— Where are you from? Just your country.

— Does your physical location, Microsoft account region, and payment method the same?

These questions are asked because in order to purchase a content in a specific marketplace and despite being physically located in that country, you need to use a payment method billed and issued in the same country.

For example, if your Microsoft account region is the US, to purchase in the US marketplace you need a card from a bank in the US.

Please be aware that cards from other countries, even with international use enabled, will not be accepted.

So, the message you see about changing the store region appears because: (based on the previous example)
A. The card used is not from the US.
B. Your Microsoft account region is not set in the US.
C. You're not physically located in the US.

Furthermore, please refrain from sharing personal information, including email addresses, gamertags, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll look forward to hearing from you.

Kind regards,

Arturo.

Hey there, this should help you a lot!

If you have gone here:
account.live.com/ResetPassword.aspx and still have not found a resolution, I suggest giving them a call, or chatting them up, here's a link to how you can do that!
support.xbox.com/.../contact-us

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If after those two steps you still cannot find out what the password is and you cannot validate the information to gain access to your account, then unfortunately there's no way to get it back!

If you have access to both accounts, you can easily change the e-mail on your own! All you need to do is sign in to the account you want changed, hit right bumper until you hit "Account" a new screen will open and it will give you the option to make any
changes you wish! But if you do not have access to some information to verify that you are the owner then unfortunately you cannot change any information .

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On a side note, there is no need to post your e-mail or gamertags when posting a thread, as here in the forums we do not have access to manually change any of your information! Thanks!

Hello there WolfxRage id like to thank you for taking the time to help me out with my problems but would also like to say that you helped me in a petite matter meaning you showed me where to go to change the setting "Cause i forgot" and i did the rest from
there.

Have a good day,

sincerely,

-

P.S: I can finally get on websites again with my account.