Hello and Merry Christmas

Dawuan Austin · Dec 25, 2023

My question is why does my Series X just shuts off at random while playing games. The games so far are Doom eternal, Destiny, all of the Dishonoreds, Halo Infinite,Deathloop, FC 24, Sea of thieves, and Starfield. It is well vented as well and has a fan connected. I have done a factory reset and it still does it.

:)

Darhyl Amizola

Hi Dawuan! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Series X console.

Based on your description and since you have already performed a factory reset as well as making sure that the console is properly ventilated yet the error persists, this could mean that there is an issue within your console's internal system.

I highly recommend you check your Xbox Series X for a free warranty console repair order through this link: https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

baltyofgod

Merry Christmas to all of you members of this fantastic team, I wish you a Merry Christmas and a good Christmas lunch, ambassadors for life

mozmoz2009

Car mechanic simulator and sniper ghost warrior contracts

Bren 2003

Ghost recon breakpoint & the Resident Evil 2 remake

Crush The W0rld

I got some cash so im gonna save for the new xbox and get the new halo

Hello and Merry Christmas