headset wont insert into controller

having this problem too, will not insert no matter how hard I try to push it in

:)

 

headset wont insert into controller

Well then the good news is you don't need a controller. So you can either buy a headset AND send your old one in,. You you can just send your old one in, and wait for the replacement.

https://myservice.xbox.com

 

headset wont insert into controller

I dont think its the controller i already tried two. I got it to go into one of the controllers after like 30 tries but its way too difficult.

 

Hey there zZGhostieZz!

Sorry to hear about the controller/headset issue. We went ahead and moved your post so that we can provide a tailored support experience. Just to clarify, I would like to ask a few questions so that we can help get this issue sorted.

• What type of headset are you using?
• Are you using the Stereo Headset Adapter?
  

I recommend trying to see if you can successfully insert your headset into a different controller to see if you are experiencing the same issue. Also, I recommend to not force the headset into the controller to prevent further damage. Let us know what type
of accessories you are using and if you were able to insert your headset into a different controller.