Headset won’t connect! Help!

Perform a hard reset EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console. Now try the headset.

If that doesn't work then try testing with a different controller to see if you can isolate the problem.

Hope this helps. Good Luck.

Hey Sindi

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently inquiring about compatible wireless headset for the Xbox One platform.

Headset compatibility is dependent upon various factors, the biggest being that the Xbox One console does not feature Bluetooth functionality. You won’t be able to connect your headset to the console using Bluetooth. That being said, I would have to
recommend reviewing the article that covers
connecting compatible headsets to your controller.

At this point, we will now be converting this to a disscusion so that you may recieve further feedback from the community regarding headset compatibility.

Hey there. I assume you're talking about the official Xbox wireless headset. Have you tried the following?

The headset can’t connect to a specific controller

Try the following:

Unplug any wired headsets from the console.

On the wireless headset, press the connect button. Lights on the wireless headset and on the controller are lit when they are connected. If the headset connects to the wrong position on the controller, press the connect button again to switch to the next
available position.

If your headset still won’t connect, try this:

Disconnect all other accessories from the console.

Turn off all wireless controllers:

Press and hold the Guide button on the controller for three seconds.

Confirm that you want to turn off only the controller.

Press the power button on the wireless headset.

Press the connect button on the console.

Press the connect button on the wireless headset. The lights around the console power button will spin and blink once. The position that remains lit is the position of the wireless headset.

If you want to test if the wireless headset will connect to the other positions, press the connect button again. The wireless headset connects to the next position.

Are you sure you got the made for xbox?

Also shpuld.be noted you need to plug it into a pc and update it before you can use it on series x

I’ve reached out to support. Unless you know of another path I can take. I literally have my second headset ( still in warranty) and they won’t help me.