Headset stops working when controller is plugged in and charging

My headset only works when I plug my charging USB cord for the Play and Charge or other usb cable. The controller works normally.

Tried that but still no go. The controller will flash a couple of times every once in a while when I try to start it as it is plugged in but then nothing.

Try seeing if putting regular bateries in it will work. There might be a short or a defect in the batteries yhat you currently have in the controllers

Hi there Travis,

Thanks for reaching out. I'm sorry to hear about the issue with the controllers. If you went through the

Troubleshoot your Xbox One wireless controller wizard and the problem persists.

Unfortunately we’re unable to fix the issue with your wireless controller, and it will need to be replaced. Click

Replace your controller below to check your warranty and initiate an exchange.

Hope this helps.

Hi Travis,

Thanks for reaching out to us here on the Forums!

Please try to change the batteries in the controller instead of using the charger and see if that makes a difference. If that does not work then try to connect the controller to the console using a USB cable and see if the controller stays on.

you can also check out our wireless controller solution.

Give this a try and let us know how it goes