Headset stopped working after Firmware update 3.1.1221.0

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having issues with your headphones sound no longer playing. If you were to plug the headset into say another device (smartphone, PC, etc...) do the headphones work
there? Have you tried the headphones on another controller at all? Is it all audio that is not playing from the headset or just the game sound or party chat sounds? Let us know a few more details to determine how to best assist you with this situation.

Are you by chance in the Xbox Insider program? Looks like its been an issue before. Could you post the info on the Insider Reddit?? https://www.reddit.com/r/xboxinsiders/

Hi, thank you for the response. Yes, the headset and mic work with another controller with an older firmware.

The headset, once plugged into the controller with newer firmware, there is absolutely no audio from anything and the mic does not work. The controller does not recognize the headset at all.

Please note, the controller in question is a customized controller from Microsoft.

Hi there,

Thanks for the update. I'd recommend trying to run the firmware update again on that controller. Also, are you using a USB cable to update the controller or use them? If you need any assistance or extra information on updating controllers, check out:

Update Xbox One Controller.

I hope this helps.

I unplugged and replugged from the home screen, but still no luck. Checking firmware again lists as up-to-date "No updates needed. Your controller is already up to date" (3.1.1221.0).

Still no detection of the headset.