Headset problems

Sounds like a headset or a xbox controller problem ... do u have another controller to try the headset in to see if its the controller that is the problem? Or do u have another headset to plug into the controller to see if the other headset is the problem?

Hi Enrico7885,

Thanks for reaching out to us in the forums with this question. I recommend taking a look at the following troubleshooting articles for assistance with your headset being recognized:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try your headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
  
• Try using a Headset Adapter for compatibility issues.
  
• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain. If that fails, the controller will
  need to be replaced. To order a replacement, go to the Xbox Online Service Center.
  

Try this out and let us know the results.

I hope that this helps out.

Played fallout 4 all day. No headset on, no problems. Put headset on. Problems.

Thanks, I`ve just posted there.

xbox.uservoice.com/.../6078758-headset-problems-low-quality-headset

Quite a while before actually. It was happening with my first headset, so I thought it was the headset causing problems, then ordered a new headset about a week after the problems started happening, then a week to get the headset, so a while before the post.