Headset not working

commissionerec · Jul 9, 2014

My stock headset is no longer working and i would like a free replacemwnt one. I have been a very loyal customer for many years and have spent $1000s on xbox products (2 consoles, 4 controllers, 6+ years of xbox live, hard drive, numerous broken headsets
and tons of games). I want to continue using your products/ services but without a headset that is not possible. I don't feel like I am asking for a whole lot here, my goal in the end is to continue to enjoy Xbox and all it has to offer!

:)

LumbarSinger498 · Jul 9, 2014

Mic problems on my brand new Xbox One

my mic on my xbox one headset is not working ,i a new headset still not working..........come on fix it MS!

STOPxKLOK729 · Jul 9, 2014

headset not working

Thanks for the link xenomorph. After i followed it my headsets mute light started to flash. its still not working, but at least its doing something. I will probably give microsoft support a call and see what they tell me. Thanks again for the help.

MaximumExtreme · Jul 10, 2014

If your product is with the one year warranty that is provided by Microsoft you can get a replacement. If your out of warranty you'll have to spend the $20 to get a new or you can just buy a used headset.

commissionerec · Jul 10, 2014

Not under warranty. Every headset I've had has cropped out on me after a year. I've bought 5 $20 headsets. All I'm asking for is one on them. Buy 5 get 1 free?

MaximumExtreme · Oct 31, 2018

I don't know if they will give you a free headset but you can try calling support. It doesn't hurt to try. Just be honest with them.

skys7

It will only show up if you have a headset that is plugged in with a headset adapter. Means it works with turtle beach headsets and others like that. It won't work with the headset that comes with the xbox. If you buy a chatpad you get a other headset with
itthat one works too. Other then that the headset options don't show up with the standard headset. Hope that helps.

Bandido1508

Will need some more info, what is the make and model of the headset

Has this worked the past.

Does the headset portion work correctly, in other words do you just have an issue with the mic.

Can you try another controller, or better yet try using the headset on a friends xbox or take it to gamestop

If the headset works on another controller then it may be an issue with the controller or console, if this headset does not work with another controller, then it may be an issue with the headset.

Not all headsets are supported with the xbox

LeeM8

Tried 2 different headsets one is an MS authorized chat headset. The first headset was working till about 3 weeks ago, it works fine on other devices. Definitely not a headset issue

CJFNicky

Thank you for your reply.

They are all headsets for x box one and all the headsets have worked at some point. What i mean is the headset will work once then not work again and so on

BuffaloBuns

BOught a stereo headset as well as a new controller. wouldn't you know- the old headset works fine with the new controller and the new headset doesn't work with old controller.

Problem- DEAD controller headset port.

Headset not working